Job: Full-Time Customer Service Representatives

Summary:

The Customer Service Representative will contact prospective students who have expressed an interest in furthering their education, and help them understand how the educational programs from the client school can meet their needs. Education Representative will schedule an on campus appointment with prospective student.

Key Responsibilities:

1. Conducts outbound/inbound calls to prospective students to determine level of interest. This includes matching educational interests to programs; establishing which campus would be most appropriate for prospective student’s educational needs.

2. Overcoming objections presented by prospective student. This includes responding to concerns by reselling advantages of an on campus visit; Adjusting on campus visit to accommodate prospective students availability and needs.

3. Schedules on campus visit for prospective student. This includes negotiating agreed upon on campus visit time; confirming campus location with prospective student.

4. Conduct follow up calls. This includes rescheduling prospective student who missed on campus appointment.

Projected Hours of Operation: Shifts available are 7 days per week; 6:30am - 9pm. Weekends will be required.

• Previous call center experience (preferred)
• College degree or equivalent experience preferred
• Strong speed and accuracy skills, typing skills, computer skills
• Strong verbal communication skills
• Demonstrated ability to overcome objections
• Previous sales experience (preferred)