Peak Vista Community Health Centers

Job: Bilingual Customer Services Center Agent 1

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Jobing Description

ID: 4128
Title: Bilingual Customer Services Center Agent 1
Department: Customer Service Center
Location: 2221 E. Bijou

Taking Healthcare to New Heights

Peak Vista Community Health Centers provides exceptional healthcare to people facing access barriers.

We are a private nonprofit dedicated to premier medical, dental and behavioral health services for people of all ages. We provide primary care services to residents of the Pikes Peak Region through 18 outpatient health centers and are accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Job Summary

Customer Service Center (CSC) Agent I is responsible for understanding and providing Peak Vista's high quality customer service to internal and external customers. CSC Agent I must demonstrate knowledge of all P & P involving patient information regulations (HIPAA) and of on-going clinic specific center regulations. CSC Agent I is responsible for scheduling appropriate appointments for all Peak Vista's Centers and provide proper translations for all of the organization when requested. CSC Agent I is responsible for probing incoming calls to attempt to resolve all calls in a one call resolution model while insuring all patient demographics are updated and insurance sets are verified whenever appropriate in accordance with Peak Vista policies and procedures. CSC Agent I utilizes all reference resources available to perform their employment tasks, including departmental Desk Top reference, Electronic Chart Records program, IDK, Peak Vista website, CSC SharePoint site, Cisco phone, Departmental OMBs, email and departmental white boards. Performs other duties as assigned.

Supervision Received: Customer Service Center Supervisor
Supervision Exercised: N/A


Education: High School Graduate, GED or equivalent in work experience

Work Experience: 6 months-1 year in a call center atmosphere and/or receptionist position. (Medical receptionist preferred) Interpretive service (Spanish/English) experiences a plus.

Cognitive Skills (Language, Math, Reasoning Ability): Contact Center Agents must possess strong verbal skills; decision-making skills, proper spelling and grammar usage, excellent customer service skills, and bilingual are (Spanish/English) required.

Computer Skills: Computer Literate, keyboarding skills, and knowledge of Internet use

Other Skills: Minimum one-year experience in customer service. Experience in appointment scheduling and proficient in general office equipment. (Fax machine, Telephone, Copier, etc.)

Certificates & Licenses: N/A

Physical Demands

Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 20 pounds.

*Successful candidates must pass pre-employment screening, including a criminal background check

Skills / Requirements

See above

Important Notes