Job: Customer Service Representative- TALENT POOL

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Jobing Description

Join a Leader in the Call Center Business - Join Alorica!
Alorica is currently seeking bright, motivated individuals to join our valued team of call center agents. Qualified candidates have exceptional communication skills, a fierce drive to succeed, and a genuine passion for helping people.

We offer a comprehensive benefits program designed to support the health, wellness and financial security of our employees, from full medical coverage to generous paid holidays and vacations.

Customer Service Representative
Answer phones and respond to customer requests regarding billing, technical and general customer service inquiries.
Provide customers with product and service information. Identify, research, and resolve customer issues using the computer system.Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.Other duties as assigned.Alorica is proud to be a company that provides excellent customer service while providing an enjoyable and supportive environment for our employees.

Employment is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, national origin, disability or veteran status.

D/V/F/M EOE

Skills / Requirements

Requirements
Basic reading, writing, and arithmetic skills required. A high school diploma or GED is required.Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 20 wpm. Superior Customer Service Skills. No Felonies.No Misdemeanors related to%5C: computer security, theft, fraud or violence.Ability to pass a drug test.A minimum of 18 years of age.A minimum of 6 months consecutive Call Center or general Customer Service Experience in any field.