Job: Enrollment Representative, Total Longterm Care
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Jobing Description
Under the umbrella organization, Total Community Options, this non-profit healthcare organization provides a continuum of services to the senior market thru entities such as, Total Longterm Care, Total Community Care, Longterm Care Options, Pinewood Lodge, Total Community Options Foundation, Johnson Adult Day Program, and Seniors Inc.
POSITION SUMMARY:
Under the supervision of the Director of Enrollment, is responsible for the participant intake process including intake calls and screenings, providing information and education to prospective participants and/or callers, and scheduling home visits for the Assessment Specialist. This individual also enters initial referral into the participant tracking system and gathers data and follows-up on information needed for enrollment. Performs enrollments. Provides appropriate community referrals for persons not qualifying for the Johnson‚s Adult Day Program. Educates potential referral sources regarding Johnson‚s Adult Day Program and maintains contact with existing referral sources.
Skills / Requirements
QUALIFICATIONS:
Requires a B.A. or B.S. in Human Services or comparable education and experience. Two years of health care experience working with frail and/or chronically ill elderly population. Exceptional telephone and customer service skills. Ability to effectively and accurately represent the program to participants, families, outside agencies, and the general public. Knowledge of community resources available to seniors and their families. Skilled in identifying and recommending problem resolution. Skilled in establishing and maintaining effective working relationships with participants, co-workers, medical staff and the public. Knowledge of intake and sales practices. Good organizational skills, flexibility and initiative. Ability to maintain accurate records, compile data and prepare reports. Current Colorado Drivers License, proof of auto insurance and consistent and reliable usage of a motor vehicle. Ability to work independently with minimum supervision. Confidentiality required.
Important Notes
QUALIFIED CANDIDATES:
BEFORE SUBMITTING YOUR RESUME, YOU MUST TAKE THE FOLLOWING STEPS:
1. Click the "FMLA Information" link listed at the top of this job posting under the Total Longterm Care Preview, and follow the instructions.
2. After completing this process hit the back button twice and apply for the position at the bottom of the page. Qualified candidates are strongly encouraged to apply.
We are an Equal Opportunity Employer
