Job: Patron Services Specialist II - Spanish Language (Part time)

Role:
Assists patrons in the use of the library by delivering library programs and services.
Major Duties and Responsibilities:
40% PROGRAM & SERVICE DELIVERY - As assigned, implements programs and services, including but
not limited to, merchandising the collection, computer training for patrons, story times, program hosting,
school visits, intermediate reference and reader's advisory, weeding assigned collection areas and identifying
collection and/or shelving problems, and volunteer work in order to deliver system-wide programs and services
for Library Operations.
30% PATRON ASSISTANCE - Assists patrons by giving directions, checking the catalog and shelf for
requested items, opening a library account. demonstrating the use of self-check, and collecting
fines and fees in order to satisfy requests for basic services.
20% ASSISTANCE WITH TECHNOLOGY - Assists patrons by instructing them on how to use library
computers to reserve materials, make a reservation for a computer, print information, use the
Internet, and use Microsoft Office in order to satisfy request for assistance with library
technology.
10% SUPERVISOR ASSISTANCE - Assists the supervisor as the lead worker by acting as the
person-in-charge (PIC) as needed, mentoring PSSI staff, drafting work schedules, and providing performance
feedback in order to assist the supervisor.
Expectations:
1. CUSTOMER RELATIONS – Outstanding and Personalized customer service.
2. PROGRAM & SERVICE DELIVERY - Effectively delivered program and services.
3. SUPERVISOR ASSISTANCE - Effective assistance to the supervisor.
4. PATRON ASSISTANCE - Effective assistance in basic library services.
5. ASSISTANCE WITH TECHNOLOGY - Effective assistance in the use of library technology.

Qualifications:
Two years to five years of similar or related experience.
College degree required.
Ability to work varying shifts, including evenings and weekends required.
Ability to speak English and Spanish fluently, required.
Intermediate technology skills, including intermediate assessment scores for
Windows, Word, Excel, Internet Explorer, and Outlook, preferred.
Ability to be mobile 100% of the time and sit as needed; ability to bend, stoop, reach
10% of the time required.
Other Qualifications:
Committed to provide outstanding and personalized customer service to patrons,
coworkers and customers.
Be able to demonstrate emotional intelligence, including self-regard, emotional selfawareness,
assertiveness, independence, self actualization, empathy, social
responsibility, interpersonal relationship, stress tolerance, impulse control, reality
testing, flexibility, problem solving, optimism, and happiness.
Ability to focus on the customer, show integrity, be inclusive, enjoy learning and
have fun