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Jobing Description
GENERAL PURPOSE OF JOB:
Assumes full responsibility for operations, training and development of all employees within a Sonic Drive-in; including the execution of all policies, procedures, programs and systems, including the Sonic Operations Manual. Creates and maintains an “Employer of Choice” environment.
DUTIES AND RESPONSIBILITIES:
The fundamental and primary job duties and responsibilities include, but are not limited to:
Operates the drive-in in a manner that provides consistent day-to-day operations and guest satisfaction, in compliance with the Sonic System.
Prepares employee work schedules in a timely manner to ensure continuous ability to properly serve guests while controlling labor hours within guidelines.
Effectively manages the drive-in’s cost control procedures for food, labor, paper and inventory.
Works effectively with and monitors performance of vendors.
Participates in management training and career development programs.
Interviews and hires crew and management team members to achieve proper staffing levels.
Responsible for orientation and training of crew and management team members.
Prepares performance appraisals for employees.
Develops and executes drive-in priorities and objectives, including meeting current sales and profit goals. Develops appropriate plans to resolve unfavorable financial and/or sales trends.
Develops and implements a marketing plan.
Performs other job-related duties, such as conducting crew and management meetings,
developing and implementing action plans based on mystery shop results and/or other
customer service indicators and participate in all drive-in audits.
Skills / Requirements
KNOWLEDGE/SKILLS/ABILITIES:
Knowledge of federal, state and local regulations and laws relating to employment and labor practices, Equal Employment Opportunity and wage and hour compliance.
Knowledge of recruiting, interviewing and selection practices.
Knowledge of federal, state and local health and sanitation laws and regulations.
Leadership and supervisory practices and skills.
Proficient verbal and written communication skills.
Basic accounting skills.
Time Management skills.
Organizational skills.
Problem solving, decision-making, and conflict resolution skills.
Ability to multi-task and prioritize.
Ability to follow-up with employees to complete assigned duties.
Ability to use restaurant planning tools.
Works with autonomy.
Communicates the Sonic Mission Statement and Core Values.
EDUCATION AND/OR EXPERIENCE:
High School diploma or equivalent required.
Restaurant management experience (QSR preferred); two (2) years.
Advanced studies in business, restaurant management, or related field are preferred.
Proven experience managing all shifts without supervision.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Requires considerable bending, stooping, lifting, and stretching. Also requires the ability to work within the confined area of the drive-in and work under significant time constraints; such as, delivering food orders and making accurate change within a 2-3 minute time frame.
Requires long periods of standing and the ability to lift, push, or pull a maximum of 50 lb with or without assistance.
Requires frequent immersing of hands in water to wash and rinse food and/or small wares.
Working environments both inside and outside the drive-in are variable as a result of weather conditions. Requires ability to work irregular hours, nights, weekends, and holidays. Requires ability to be on-call 24 hours a day and work 50 hours per week.
Important Notes
SONIC CORE VALUES
At Sonic, we value:
Respect for everyone touched by the Sonic brand.
Entrepreneurial spirit and the power of the individual.
Importance of relationships as a way of life.
Doing different, special and better things to surprise and delight everyone touched by the Sonic brand.
