Job: SDS Production Trainer (176)

Requisition Number 09-0123
Post Date 10/20/2009
Title SDS Production Trainer (176)
City Colorado Springs
State CO

JOB BRIEF

Provides service to the department that motivates, enables, encourages and educates the staff in their work with sponsors/donors. Works to equip the staff in the areas of customer service, consistent procedures and practices, follow up training to enhance personal skills and improve professionalism. Helps to create an environment of learning, self-improvement, and self-motivation through the development of training techniques, special courses and the implementation of positive consequences for successful actions. Supports the ministry purpose to ensure integrity and accountability in sponsorship and ministry to children, sponsors and donors.

To apply for this position, please scroll to the bottom of this page and click on the 'Apply On-line' link.

ESSENTIAL JOB FUNCTIONS Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion's ministry in prayer. Acts as an advocate for children
- raising the awareness of the needs, neglect, nurture, and potential of children in poverty and challenging and enabling those within one's influence to greater involvement and effectiveness on behalf of children. Assists with developing, maintaining and changing, as required, a training schedule for all new department employees. Facilitates all new-hire, recurrent and specialized training within corresponding department. Assists in developing and maintaining training content for the enhancement and ongoing development of staff in order to ensure the department remains on the front edge of customer service and professionalism. Maintains knowledge in all aspects of work related to the department in order to lead by example and set a standard of excellence among staff. Develops a sufficient understanding in Compassion's philosophy of child development and child advocacy in order to ensure these are incorporated in all training issues either written or verbal, and creates a bench-mark by which all department activities will be measured. Engages in activities such as seminars and educational opportunities for self-improvement and enhancement of the training process.

FUNCTIONAL JOB COMPETENCIES

1. Excellent training & presentation skills, including the ability to motivate, encourage and transfer information logically and consistently.
2. Aptitude for understanding technology sytems and software applications used in the production environment. Ability to train these applications one on one or in a group setting.
3. Excellent coaching and interpersonal skills for building and maintaining rapport with employees.
4. Excellent written and verbal communication skills.
5. Ability and desire to learn. Committed to excellence in all aspects of job responsibility and personal development.
6. Excellent time management, and organizational skills. Ability to manage multiple projects simultaneouslty.
7. Able to handle sensitive information with respect and confidentiality.
8. Able to work in a high volume, goal and deadline driven production environment, that utilizes several software applications and machinery to accomplish tasks.

JOB QUALIFICATIONS

1. Has a personal relationship with Jesus Christ.
2. N/A
3. 3+ years experience working with systems associated with the specialized production environment (data entry/financial transaction/constituent account maintenance, office production, third party shipping systems, mailing systems & paper folding/cutting/tabbing systems) is preferred. Previous leadership experience helpful. Experience in conducting group training highly prefered.
4. Certifications/Licensing: N/A
5. Other Required Skills: Experience in use of MS Word, Excel, and PowerPoint required.

CORE VALUES

• INTEGRITY: "Conduct yourself in a manner worthy of the Gospel of Christ" (Phil. 1:27)
• EXCELLENCE: "Whatever you do, work at it with all your heart, as working for the Lord" (Col. 3:23)
• STEWARDSHIP: "The earth is the Lord's and all that is in it" (Psalm 24:1)
• DIGNITY: "God created man in His own image" (Gen. 1:27)

WORKING CONDITIONS

• WORKING ENVIRONMENT: Production office environment.
• PHYSICAL DEMANDS: N/A
• TRAVEL REQUIREMENTS: N/A

The above statements are intended to describe the essential functions of this job. It may be necessary for a person to perform other tasks as needed.