Job: Sponsor Donor Relations Trainer - Contact Center (923)

Requisition Number 09-0124
Post Date 10/20/2009
Title Sponsor Donor Relations Trainer - Contact Center (923)
City Coloraso Springs
State CO

JOB BRIEF

Provides service to the department that motivates, enables, encourages and educates the staff in their work with sponsors/donors. Works to equip the staff in the areas of customer service, consistent procedures and practices, follow up training to enhance personal skills and improve professionalism. Helps to create an environment of learning, self-improvement, and self-motivation through the development of training techniques, special courses and the implementation of positive consequences for successful actions. Supports the ministry purpose to ensure integrity and accountability in sponsorship and ministry to children, sponsors and donors.

To apply for this position, please scroll to the bottom of this page and click on the 'Apply On-line' link.

ESSENTIAL JOB FUNCTIONS Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion's ministry in prayer. Acts as an advocate for children
- raising the awareness of the needs, neglect, nurture, and potential of children in poverty and challenging and enabling those within one's influence to greater involvement and effectiveness on behalf of children. Develops, maintains and changes, as required, a training schedule for all department employees. Facilitates all new-hire, recurrent and specialized training within the contact center. Acts as the functional supervisor for new-hire employees throughout the new-hire training period. Assists in developing and maintaining training content for the enhancement and ongoing development of staff in order to ensure the department remains on the front edge of customer service and professionalism. Maintains knowldges in all aspects of work related to the department in order to lead by example and set a standard of excellence among staff. Develops a sufficient understanding in Compassion's philosophy of child development and child advocacy in order to ensure these are incorporated in all training issues either written or verbal, and creates a bench-mark by which all department activities will be measured. Engages in activities such as seminars and educational opportunities for self-improvement and enhancement of the training process.

FUNCTIONAL JOB COMPETENCIES

1. Proven facilitation skills with an ability to effectively motivate, encourage and transfer information logically and consistently to train and equip staff.
2. Excellent coaching and interpersonal skills for building and maintaining rapport with employees.
3. Excellent written and verbal communication skills.
4. Ability and desire to learn. Committed to excellence in all aspects of job responsibility and personal development.
5. Excellent time management, and organizational skills. Ability to manage multiple projects simultaneouslty.
6. Able to handle sensitive information with respect and confidentiality.
7. Knowledge and demonstrated experience of adult education principles and practices.

JOB QUALIFICATIONS

1. Has a personal relationship with Jesus Christ.
2. Bachelor's degree, or equivalent experience, in training and education.
3. 3+ years experience working in a Call Center environment, preferred. Previous leadership experience required. Experience in conducting adult learning highly preferred.
4. Certifications/Licensing: N/A
5. Other Required Skills: Experience in use of MS Word, Excel, PowerPoint and Publisher required.

CORE VALUES

• INTEGRITY: "Conduct yourself in a manner worthy of the Gospel of Christ" (Phil. 1:27)
• EXCELLENCE: "Whatever you do, work at it with all your heart, as working for the Lord" (Col. 3:23)
• STEWARDSHIP: "The earth is the Lord's and all that is in it" (Psalm 24:1)
• DIGNITY: "God created man in His own image" (Gen. 1:27)

WORKING CONDITIONS

• WORKING ENVIRONMENT: Production office environment
• PHYSICAL DEMANDS: N/A
• TRAVEL REQUIREMENTS: N/A

The above statements are intended to describe the essential functions of this job. It may be necessary for a person to perform other tasks as needed.