Job: Member Services Representative / Teller

Norbel Credit Union is a safe and sound, not-for-profit financial institution that exists solely for the benefit of its members.

A credit union is a locally run financial cooperative owned by the members who save and borrow here. So our interests are in helping members experience financial health. Norbel is located in five Front Range communities.
 
Norbel's unwavering commitment to "people helping people" has existed for 68 years.... and always will.

Our Service Philosophy is:

In everything we do – in talking with members,
In writing e-mails and letters,
In our presentation and dress,
And in our attitude and behavior-
We should make the conscious choice to be:

Helpful
Knowledgeable
Dedicated
Friendly
Professional


Norbel is currently seeking a Member Services Representative / Teller to join their outstanding team in Greeley!

The Full-time Member Service Representative is responsible for performing duties related to member service transactions, which include: financial transactions, problem solving, selling merchandise, and opening new and additional accounts. Extensive and exceptional member service skills are required due to the high level of member contact. Applies knowledge of products and services to improve processes and to satisfy the needs of our members.



PRINCIPAL RESPONSIBILITIES and BASIC DUTIES:

- Consistently demonstrates Norbel's service philosophy.
- Performs member service functions to include tellering, opening and closing accounts of all types, issuing certificates of deposits, responding to questions or concerns, and learning basic lending practices.
- Exhibits excellent member service and communication skills, with both external and internal members/staff.
- Must demonstrate complete knowledge of all credit union products and services.
- Promotes credit union products and services that would be beneficial to the member.
- Balances each day’s transactions and verifies cash. Assists in balancing the entire branch.
- Completes all appropriate paperwork for situation/transaction, i.e. stop payments, wire transfers, opening accounts and etc.
- Responds to member inquiries and resolve member issues
- Performs duties according to established department policies and adheres to Credit Union procedures and policies.


For additional information, visit us at www.norbel.org.

High School Diploma or GED

Bi-lingual a plus

Sales focused individual with experience

Excellent Communication skills – both verbal and written

Ability to work in a team environment

Detail oriented, strong organization skills

Proven Member / Customer Service skills