Job: Member Service Call Center Representative I

Release Date: 10/27/2009 - Position will be open until filled.


Position: Member Service Call Center Representative I
(Inbound Call Center - Full Time)

Salary: $2,142 - $3,014 Monthly
(Salary conmensurate with experience)

Hours Of Operation: 7:00 A.M. - 6:00 P.M. Monday – Friday
9:00 A.M. - 1:00 P.M. Saturday
Rotating Schedule - Monday - Saturday

Vacancy Location: Member Service Call Center
(Inbound Call Center - Near State Capitol Building)


JOB SUMMARY:
Responsible for performing a broad variety of member services for members over the telephone. They include but are not limited to opening and closing accounts, taking and processing consumer loan requests, system account maintenance, establishing and servicing various deposit accounts, and assisting members with account problems. Answers member questions regarding the credit union products and services. Based on a needs assessment, cross sells products and services to new and existing members. May also perform the duties of a teller and receptionist as needed. This position requires sales skills, excellent public relations skills, and a good understanding of credit union products and services. Efficiency, accuracy, and professionalism are vital for this position. This is an entry level position for Member Services.

REQUIREMENTS:
Education: High school diploma or general education degree (GED).
Experience: Six months call center experience required. Experience in a bank and/or credit union preferred. Cross-selling and/or sales experience essential.

To be considered, please complete our online application at: www.cuofco.org

Credit Union of Colorado
Human Resources Department
1390 Logan St Denver CO 80203-2309
Fax 303-812-1886