Job: Receptionist-PACE

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Jobing Description

Job Summary

Under the supervision of the Manager of Administrative Services, the Receptionist of the Day Center receives visitors and telephone calls and performs a variety of clerical tasks in overall support for the ADHC.


Essential Functions and Work Responsibilities


Functional Category:  Reception and Administration

Estimated Percent of time Spent - 100%

·        Answers, channels and routes all incoming calls to appropriate departments.

·        Uses paging system according to procedures.

·        Provides factual information regarding agency services to participants, families, outside agencies and the general public.

·        Updates telephone directory and maintains accurate listings.

·        Initiates arrangements for telephone repair service.

·        Confirms appointments, interviews, site visits,transportation and meal deliveries for participants and program personnel following established guidelines.

·        Responds to emergency calls according to established procedures in a courteous and helpful manner.

·        Prepares periodic and special reports which require the gathering of data from several sources and assembling into proper formats.

·        Produces correspondence, reports, forms, schedules, minutes and a variety of other materials that may be requested by management for business needs.

·        Assists in the care and maintenance of department equipment and supplies


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions




·        High School Diploma or GED required.


Work Experience and Qualifications


·        Experience answering inbound phone calls and knowledge of multiline phone systems, including the use of a paging system required.

·        Experience with standard office procedures including filing, record keeping and the use of standard office equipment such as personal computers, copiers and fax machines required.

·        Experience with the creation of reports and faxes and the ability to perform data entry required.



·        Medical Terminology is helpful, but not required.



Other Knowledge Skills and Abilities Required


Computer Skills 

·        Must be computer proficient and possess experience with Microsoft Word, Excel, and Outlook.

·        Must be able to quickly learn specific software and new applications.


Mathematical/Financial Skills

·        Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

·        Able to analyze data and statistics and draw reasonable conclusions and compile accurate reports.




Language Skills

·        Ability to read, analyze and interpret regulations and other documents.

·        Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.

·        Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.

·        Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.


Reasoning Ability

·        Ability to define problems, collects data, establish facts, and draw valid conclusions.


Other Skills and Abilities:

·        Able to establish and maintain cooperative and positive working relationships.

·        Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence.

·        Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.

·        Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.



Skills / Requirements

Important Notes