EAG Laboratories

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Project Manager I

at EAG Laboratories

Posted: 12/1/2019
Job Reference #: 19975
Keywords: operations

Job Description

Eurofins Test America is searching for a Project Manager I in Denver, CO

This is an entry level position into the area of project management. The Project Manager I (PM I) is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM I role fosters and develops client relationships in support of the CSO mission.

Project Manager I responsibilities include, but are not limited to, the following:

 

Project set-up:

  • Project review in LIMS

  • Sets up project

  • Adds any project notes (special reporting and invoicing instructions, etc.)

  • Reviews project documentation (permits, SOW, QAPP, and purchase/task orders)

  • Adds any project documentation to central repository (permits, SOW, QAPP, and purchase/task orders)

  • Sets up client for Total Access

  • Manages purchase orders, task orders, contracts, and change order requests

  • Verifies that lab compound lists and limits meet project requirements for new projects not quoted

  • Adds any project specific limits / lists to LIMS

  • Deliverable assignment and delivery route

  • For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.

  • Communicates project details to operations

  • Initiates project kick off call with client and pertinent staff, if needed

  • Engages work share labs, service centers, and non-TA locations as needed for new projects not quoted

  • Works with operations to ensure adequate capacity for incoming work (forecasting)

  • Provides updates to operations on upcoming work

  • Familiarity with state and national program requirements as it pertains to work mix

  • Create bottle orders

  • Schedules courier or field sampler, if needed

  • Confirms non-Eurofins TestAmerica subcontract labs are on the approved list and set-up as vendors for new work

  • Confirms non-Eurofins TestAmerica subcontract labs are on the approved list and set-up as vendors for existing work

  • Initiates approval process for any subcontract labs not on the approved list (with QA and CSM)

  • Generates subcontract paperwork

  • Generates JDE requisition when sending subcontract samples

  • Verifies that lab certification meets project requirements

  • Verifies that lab compound lists and limits meet project requirements for new quotes

  • For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits

  • For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket

  • Engages work share labs, service centers, and non-TA locations as needed for new quotes

  • Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)

Sample Receipt:

  • Communicates any issues to clients for duration of project

  • Manages incoming work for Rush and short holds

  • Reviews log-in

  • Resolves log-in issues with client

  • Informs client of any log-in discrepancies

  • Sets samples to “available” after review

  • Sends client sample receipt confirmation

  • Reviews draft invoice

  • Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing

Reporting:

  • Client specific report requirements

  • Reviews job list daily and manages due dates

  • Communicates any expected delays to clients before the job due date

  • Confirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to client

  • Reviews reports and EDDS before issuing to the client

  • Confirms correct report format and EDD format is used

  • Creates and issues final report by client due date

  • Issues final data packages

  • State reporting forms and submission

  • DMR forms

  • EDD checkers

  • Data upload

  • Compiles case narratives

Invoicing:

  • Sets up delivery route

  • Reviews final invoice before issuing to client

  • Generates credit/debit memos as needed

  • Submits credit/debit memos for approval

  • Submits approved credit/debit memos to client, if needed

  • Submits revised invoices

  • Initiates follow up calls to confirm correct invoicing

  • Works with collections on A/R follow up

  • Regular review of A/R status

Client set-up:

  • Work with CSM to communicate lab capabilities to the client

  • Requests new client review

  • Confirms sales assignments with BDMs and notifies assigned AE/BDM

  • Takes new quote requests from clients

  • Reviews client contract requirements / coordinates review with CSM, LD, etc.

  • Reviews purchase orders

  • Submits purchase orders for approval and returns approved orders to client

  • Follows up on client terms and credit limit

Account Maintenance:

  • Follow up calls and visits with clients

  • Provides technical support as needed

  • Uses company resources to follow up on client requests

  • Familiarity with company capabilities and key contacts

  • Forward opportunities and leads to sales

  • Forecasts upcoming work

  • Asks for the next opportunity

  • Area of responsibility (air, regulations, etc.)

Quotes & Proposals:

  • Initiates project QAPP review with operations, QA, and subcontract labs as needed

  • Initiates technical support from operations as needed (special requests, method development, technical review, etc.)

  • Quote generation and approvals

  • Reviews client quote requests for capabilities, certifications, scope

  • Confirms client contracts (if applicable) and pricing

  • Determines lab placement for the work

  • Confirms that lab certification meets project requirements

  • Confirms that lab compound lists and limits meet project requirements

  • Creates quotes

  • Submits quotes for approval

  • Sends quotes to client

  • Forecasts quotes

  • Provides QAPP / SOW information to the client as needed

  • Updates status in TALS

Account maintenance:

  • Submits client complaints and participates in correction action / follow up as needed

  • Communicates client issues/complaints to sales

  • Follows up on client requests

  • Supports the follow up of quotes/bids for tracking purposes

The ideal candidate would possess:

  • Eurofins TestAmerica services, products, testing capabilities, technology, production, and support systems

  • Program specifications and laboratory procedures

  • Environmental regulations

  • Process improvement methods

  • QA program plan

  • Contract compliance

  • Laboratory methods and techniques

  • Basic knowledge of the LIMS

  • Effective time management

  • Computer skills – using routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint.

  • Ability to multi-task and be adaptable and flexible

  • Ability to ensure requirements for On-Time Delivery are met

  • Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.

  • Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.

  • Customer Service Orientation: Strives to meet customer expectations and takes responsibility to resolve client complaints. Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers; provides thorough, accurate information to answer customers’ questions and inform them of commitment times or performance guarantees; actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services; establishes boundaries as appropriate for unreasonable customer demands.

  • Is pleasant, courteous and professional when dealing with internal or external customers; displays a good-natured, cooperative attitude; is calm and empathetic when dealing with hostile customers.

  • Strong computer, scientific, and organizational skills

  • Excellent communication (oral and written) and attention to detail

  • Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude

  • Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies

Basic Minimum Qualifications:

  • BS/BA in Chemistry/Sciences or related field from an accredited university; four years related experience may substitute for a degree

  • 6 months of client-relationship/customer service experience

  • Prefer some bench chemist or field experience

  • Requires additional lab training in methods and QA across multiple departments

  • Authorization to work in the United States indefinitely without restriction or sponsorship

Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed.  Candidates currently living within a commutable distance of Denver, CO are encouraged to apply.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work.  We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.