Aspen Snowmass

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Bell Person - The Little Nell - Summer 2019

at Aspen Snowmass

Posted: 5/13/2019
Job Status: Seasonal
Job Reference #: 7531
Keywords: hotel, hospitality

Job Description

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The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds -- hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to après ski, this hotel is, guests have said, "the Aspen of Aspen."


Position Summary
The Bell Person will assist arriving and departing guests with their luggage.  Provide information and services to guests and patrons.

Essential Duties & Responsibilities:
• Escort arriving guests to their rooms on a rotating basis with other Bell staff, handling their luggage with care and efficiency
• Give summary of hotel information to guest
• Ensure guest room is in order and describe location of television remote, air conditioning control, guest services directory, safety procedures, etc. to guests checking in
• Handle luggage for tour or group check-ins in accordance with established procedures
• Follow baggage tagging procedures and ski storage procedures
• Transport in-house guest skis to Ski Concierge and at end of the day 
• Assist the Concierge and Ski Concierge on duty as required by answering the phone and taking messages
• Assist with valet parking, door and driving functions as needed
• Know about all daily functions, locations, and times for appropriate guest direction
• Perform tasks as required by the Concierge on duty to provide maximum guest service
• Describe all hotel services and hours of operation; provide safety information and other information as needed
• Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
• Assist departing guest with their luggage from guest rooms and checking it into storage, or bringing it to the entrance and assisting doorperson in loading it into the automobile
• Maintain a high standard of cleanliness in the Living Room, Lobby and Bell storeroom
• Polish the brass bell carts daily
• Report any deficiencies or guest dissatisfaction at once to the Front Desk and Guest Services Manager
• Display a high level of friendly and courteous service at all times, as well as a cooperative attitude with all hotel employees
• Make manager aware of guests’ comments or complaints
• Report to work in a neatly groomed and acceptable manner as outlined in the Employee Resource Guide
• Report to work on time
• Comply with all policies of the Rooms Division, The Little Nell, and Aspen Skiing Company
• Be familiar with hotel fire and safety procedures
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand

Education, Experience, Skills
• High school diploma or equivalent
• Current Drivers License with no violations 
• Command of the English language 
• Previous hotel experience helpful
• Able to handle a variety of different tasks at the same time

Working Conditions
• Ability to lift heavy objects (50 pounds)
• Standing, kneeling, and bending for extended periods of time