Aspen Snowmass

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Concierge- Residences at The Little Nell

at Aspen Snowmass

Posted: 5/3/2019
Job Reference #: 7471
Keywords:

Job Description

Job Classification:
Full-Time
Job Location:
Aspen
Job Status:
Regular

Ski-in, ski-out. Five-Star, Five-Diamond, Little Nell service. The Silver Queen Gondola and Ajax Patio at your front door. You can’t get much closer to the center of the Aspen life. Residences at The Little Nell are privately owned, but available by the week or the month. You have a dedicated hospitality and Concierge team and 24-hour room service. Want a home? You have all that and a gourmet kitchen too. At The Residences, you have a magnificent rooftop pool and water garden, gym and yoga studio, private decks or furnished balcony, and heaven on earth.

Position Summary
The Concierge will welcome and register guests, present statements, check credit and collect payment for departing guests.

Essential Functions of the Job:
• Display at all times a friendly, courteous and professional manner in all dealings with guests and employees
• Must have good rapport with accounting and other personnel
• Welcome and register hotel guests
• Check guests out of hotel in accordance with procedures
• Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out
• Clear all “hold status’ room discrepancies
• Clear all “non-zero” balances
• Maintain and update the Hotels’ Guest History
• Coordinate with other departments’ daily needs or special requirements for all hotel guests
• Record any guest complaints or problems and notify the appropriate individuals
• Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request
• Be familiar with room and rate availability for current and future dates
• Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel
• Be able to work PBX console in order to act as relief back-up staff
• Relieve Concierge Desk when needed and have knowledge of guest related concierge duties
• Do daily key count and request keys as par suggests
• Distribute hotel keys as necessary
• Be knowledgeable about all group and catering events and locations in the hotel
• Understand the Hotel Management System as it relates to with check in and check out procedures
• Run daily reports as necessary
• Make change, issue safety deposit boxes, cash checks, post charges, reconcile daily work and make deposits in accordance with established procedures
• Responsible for maintaining cash bank and for daily settling of cash bank

Additional Job Duties:
• Make Manager aware of guest’s comments and complaints
• Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
• Report to shift on time
• Comply with all policies and procedures for the Front Office Department, The Little Nell, and Aspen Skiing Company
• Is familiar with hotel fire and safety procedures
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

Education, Experience & Skills:
• College degree preferred
• Previous front desk experience helpful
• Excellent written and spoken English

Physical Requirements of the position include:
• Must be able to stand entire shift
• Dealing with noise of lobby area as well as phones