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Director of Hospitality Applications
at Aspen Snowmass
Aspen Skiing Company’s strategic growth plans include the expansion of our hotel operations through acquisition, expanded management contracts, and/or continued owned development. To assist in that growth plan, we are looking for a Director of Hospitality Applications to lead the innovation and implementation of hospitality IT strategy and applications in a manner consistent with Aspen Skiing Company’s brand promise.
The Director of Hospitality Applications must be passionate about service, the guest experience, and technology, and be laser focused on:
•Providing vision and leadership for developing and implementing information technology initiatives across all Hospitality departments and locations, specifically Application initiatives.
•Directing the planning and implementation of enterprise Hotel IT Applications in support of business operations to improve cost effectiveness, service quality, and business development
•Creating and maintaining strategic partnerships with all levels of senior management
•Driving best practice business change through effective governance, standards, assurance, tools and expertise
Essential Duties & Responsibilities:
Strategy & Planning
•Lead the innovation of the hotel guest and employee experience utilizing best of breed hotel technology
•Drive the strategy to position ASC’s hotel technology platforms to scale for expansion
•Lead and participate in the strategic and operational governance processes of the Hospitality organization
•Guide IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the hospitality organization
•Identify opportunities for cost-effective investment of financial resources in Hospitality IT systems and resources, including staffing, sourcing, purchasing, and vendor management
•Assess and communicate risks associated with Hotel IT systems and make recommendations to mitigate risk appropriately
•Build business cases, ROI, cost justifications and other analysis to sell hotel technology projects internally
Acquisition & Deployment
•Facilitate consultation with stakeholders to define business and systems requirements for new and existing technology implementations and maintenance
•Lead the Hotel IT Governance Process, in the approval, prioritization, and control of projects and the project portfolio as they relate to the selection, acquisition, development, and installation of hospitality information systems. Lead the Hotel IT capital planning process.
•Own the review of software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale and reduce organizational risk
•Help drive adoption of new hospitality applications through evangelization, training, consensus building and on-going support
•Define and communicate corporate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems
•Ensure delivery of Hotel IT services through oversight of service level agreements with end users, monitoring of Hotel IT application performance, and continunus improvement
•Implement Hotel technology systems to help drive top line revenue, ADR, occupancy, and net operating income
•Implement, streamline, and coordinate processes with the Parent Company IT service provider (includes storage, compute, networking, security, and other infrastructure services).
•Ensure Hotel IT systems and operations adhere to applicable laws and regulations, including PCI
•Oversee a team of application managers, support manager, and support specialists. Strategically grow the team as expansion warrants. Recruit, screen, hire, train, counsel, and performance manage staff as needed
•Manage strategic relationships between internal IT resources and external entities, including vendors, partner organizations and other business units
•Help develop and improve the Hotel IT team’s project management, policies, functions, processes, procedures and responsibilities through leading by example, consultancy, training and intervention
•Maintain positive and constructive relationships with Parent Company and Hotel department managers and staff
•Develop, track, and control the Hospitality information technology annual operating and capital budgets as needed
•Bachelor’s degree in a technical field, such as Information Systems or Computer Science required
•Degree in Hotel Management preferred, but not required
•10+ years' experience in Information Technology roles showing diverse experience within IT
•5+ years managing/leading others
•3+ years in a director role
•Experience in Hotel IT roles strongly preferred
•Experience leading the innovation of the guest experience in a hospitality business strongly preferred
•Successful experience executing integrations projects and application maintenance, including products such as Central Reservation Systems, Property Management Systems, Points of Sale, and other third party vendors
•Experience preferred with Springer Miller Host, Oracle Opera, Agilysys InfoGenesis, and Alice for Hospitality.
•Background with Microsoft Server and Desktop applications, VMWare, Active Directory
•Strong interpersonal, communication (written/verbal), teamwork and consensus building skills
•Self-motivated, detail-oriented and passionate about hospitality and outdoor recreation
•Ability to work independently
•Ability to prioritize tasks across multiple stakeholders
•Demonstrate creativity and adaptability in problem solving
•Willingness to learn new technologies and maintain industry knowledge
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to freely be mobile in administrative building, on mountain slopes with or without snow, able to ride lifts and be mobile from parking areas to various work areas from Basalt to Aspen and Snowmass Village.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Casual, informal atmosphere where communications and customer service are paramount. Fast paced with high user demand. Long hours occasionally as needed to meet customer and project requirements. Time off for outdoor enjoyment available when demands are met and as appropriate. Some outside conditions