Aspen Snowmass

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Front Desk Agent FT - Limelight Ketchum

at Aspen Snowmass

Posted: 8/9/2019
Job Status: Full Time
Job Reference #: 7817
Keywords:

Job Description

Job Classification:
Full-Time
Job Location:
Ketchum, Idaho
Job Status:
Regular

 

Position Summary:

Welcome and register guests, present statements, check credit and collect payment for departing guests.

Essential Duties & Responsibilities:

Display at all times a friendly, courteous and professional manner in all dealings with guests and employees.

 

  • Must have good rapport with accounting and other personnel.
  • Welcome and register hotel guests.
  • Check guests out of hotel in accordance with procedures.
  • Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out.
  • Clear all “hold status’ room discrepancies.
  • Clear all “non-Z00” balances.
  • Maintain and update the Hotels’ Guest History.
  • Coordinate with other departments’ daily needs or special requirements for all hotel guests.
  • Record any guest complaints or problems and notify the appropriate individuals.
  • Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request.
  • Be familiar with room and rate availability for current and future dates.
  • Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel.
  • Be able to work PBX console in order to act as relief back-up staff.
  • Relieve Concierge Desk when needed and have knowledge of guest related concierge duties.
  • Do daily key count and request keys as par suggests.
  • Distribute hotel keys as necessary.
  • Be knowledgeable about all group and catering events and locations in the hotel.
  • Understand the Hotel Management System as it relates to with check in and check out procedures.
  • Run daily reports as necessary.
  • Make change, issue safety deposit boxes, cash checks, post charges, reconcile daily work and make deposits in accordance with established procedures.
  • Responsible for maintaining cash bank and for daily settling of cash bank.

Qualifications

Education & License/Certifications

  • College Education in related field is preferred
  • Strong Knowledge of the Ketchum/Sun Valley Area

Language Skills

  • Ability to fluently communicate in spoken and written English is required.

Experience

  • Previous Guest Service Experience is required.
  • Previous Hospitality Experience is preferred.
  • Experience with Springer Miller Systems is an advantage

Skills

  • Communication skills
  • Good people skills with people of all ages.
  • Ability to deal with a diversity of individuals

Working Conditions:

  • Able to stand high levels of stress.
  • Standing, walking, sitting, carrying, pushing, pulling, climbing, stooping, kneeling, crouching, reaching, handling, talking, hearing, keyboard operations and seeing.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Aspen Skiing Company Hospitality standards.