Aspen Snowmass

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Housekeeping Manager - Residences at The Little Nell

at Aspen Snowmass

Posted: 4/25/2019
Job Reference #: 7543
Keywords: pool

Job Description

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Ski-in-ski out. Five-Star, Five-Diamond, Little Nell service. The Silver Queen Gondola and Ajax Patio at your front door. You can’t get much closer to the center of the Aspen life. Residences at The Little Nell are privately owned, but available by the week or the month. You have a dedicated hospitality and Concierge team and 24-hour room service. Want a home? You have all that and a gourmet kitchen too. At The Residences, you have a magnificent rooftop pool and water garden, gym and yoga studio, private decks or furnished balcony, and heaven on earth.

Position Summary
To assist the Director of Housekeeping in hiring, training and supervising of staff.  To handle operational and administrative duties in keeping the property clean, running the Laundry and providing quality standards of service to all owners and guests.

Service Standards:
• Eye contact should be made at a distance of no less than 10 feet from every guest
• A genuine smile should be offered at a distance of no less than 5 feet from every guest
• Employees should build rapport with owners and guests during any conversation, if the guest responds to the initial statement with a conversational demeanor                   
• Guest last name is used effectively, but discreetly, as a signal of recognition at least once and not more than twice during any conversation with guests
• Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs

Essential Functions of the Job:
• Report for work in neatly groomed and acceptable manner as well as being responsible for the grooming of on-shift employees as outlined in the employee’s handbook and further developed in the departmental rules
• Provide leadership for the team
• Maintain all areas of responsibility in good condition
• Maintain adequate staff to ensure an efficient operation- weekly and daily schedules- room assignments
• Aid in hiring, training and orientation and disciplinary action as required
• Monitor employees through automated time keeping system (Kronos) and prepare payroll through computer system
• Assist in all linen, amenities, housewares and uniform inventories
• Train and supervise the Laundry staff to ensure an adequate supply of linens and uniforms are on hand on a daily basis
• Perform written and non-written room inspections and the recurring training of Supervisors
• Set up evening shift tasks and have pre-shift meetings with staff to review their assignments
• Act in the capacity of the Director of Housekeeping as required

Additional Job Duties:
• Make General Manager aware of owner and guest comments and complaints
• Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
• Report to shift on time
• Comply with all policies and procedures for the Housekeeping Department, The Residences at The Little Nell and Aspen Skiing Company
• Is familiar with hotel fire and safety procedures
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

Education, Experience & Skills:
• Minimum one year previous experience in Housekeeping, Hospital Housekeeping, Laundry or Janitorial areas, with some supervisory experience
• Bilingual in English and Spanish preferred

Physical Requirements of the position include:
• Good health
• Able to lift heavy objects (30 – 50 pounds)