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Help Desk Support II - 64659B

at Avacend, Inc.

Posted: 9/7/2019
Job Status: Full-Time/Regular
Job Reference #: 6791

Job Description

Tracking Code
Help Desk Support II - 64659B
Job Description

Identity & Access Management Analyst

The Governor’s Office of Information Technology Identity and Access Management (IAM) work unit is responsible for how users within an organization are given an identity - and how it is protected, including saving critical applications, data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization. The IAM analyst will be responsible for supporting the migration of DDDWeb users from the Colorado Department of Human Services Active Directory Domain to the Health Care Policy and Financing Active Directory Domain as well as the integration of the BUS application into Active Directory. This would include creating, deleting or modifying accounts in Active Directory, CA Service Desk Management, and Customer Service Portal. The analyst will work closely with the Project Managers, infrastructure support, enterprise application team and other IAM analysts.

Cooperative agreement:

This position facilitates identity and access management. The position is liable for ensuring that migration and integration of DDDweb and BUS is successful, customer requests for security access are completed in a timely manner, provides second level technical support to the project team, end users and OIT functional groups. This position will perform ticket management and participate in project meetings. It is the responsibility of the IAM analyst to manage Identity and access within CA Service Desk, Customer Portal, Active Directory and Google.


The Identity and Access Management unit is responsible for provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory and CA Service Desk. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can multitask, work in a fast paced environment while providing excellent customer service.

Terms and Conditions:

As a condition of employment you may be required to submit to additional background checks and/or screenings during the course of your employment with OIT.


Contract staff is required to observe the Colorado Cyber Security Policies, as published and updated by the Office of Cyber Security. These policies provide guidelines concerning vendor security controls and vendor reporting and monitoring. Please reference Policy P-CCSP-005 concerning vendor management.

Job Location
Denver, Colorado, United States
Position Type
36.25 - USD