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Help Desk Support II - IAM
at Avacend, Inc.
This position facilitates identity and access management. The position is liable for ensuring that migration and integration of DDDweb and BUS is successful, customer requests for security access are completed in a timely manner, provides second level technical support to the project team, end users and OIT functional groups. This position will perform ticket management and participate in project meetings. It is the responsibility of the IAM analyst to manage Identity and access within CA Service Desk, Customer Portal, Active Directory and Google.
The Identity and Access Management unit is responsible for provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory and CA Service Desk. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can multitask, work in a fast paced environment while providing excellent customer service.