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IT Support Professional for Hardware and Software (HW/SW) - FR#67644
at Avacend, Inc.
Job Reference #: 6818
- Process ticketing information in the CA Service Desk system
- Provides phone support to remote users. Assisting with Trails issues
- System software support addressing Citrix, print and other issues
- Categorize and Report on ticket status
- Child Welfare Trails System Ticket Triage, assignment and resolution