Avacend, Inc.

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IT Support Professional for Hardware and Software (HW/SW) - FR#67644

at Avacend, Inc.

Posted: 9/2/2019
Job Reference #: 6818

Job Description

Tracking Code
IT Support Professional for Hardware and Software (HW/SW) - FR#67644
Job Description
  • Process ticketing information in the CA Service Desk system
  • Provides phone support to remote users. Assisting with Trails issues
  • System software support addressing Citrix, print and other issues
  • Categorize and Report on ticket status
  • Child Welfare Trails System Ticket Triage, assignment and resolution


Type Qualification Description Competency Experience Required
Skills CA Service Desk Familiar working with incidents and change orders within the CA Service Desk. Proficient 1-2 yrs Yes
Skills MicrosoftOffice Proficient No
Skills Trails System Familiarity with the Colorado Child Welfare Trails system. Ability to navigate the Trails System and interpret the data. Proficient 1-2 yrs Yes
Job Location
Denver, Colorado, United States
Position Type
44.00 - USD