Balfour Senior Living

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Concierge, PT (Sat & Sun) - Balfour in Littleton

at Balfour Senior Living

Posted: 6/30/2019
Job Status: Part Time
Job Reference #: 1047211

Job Description

Concierge, PT (Sat & Sun) - Balfour in Littleton

Department:Administration
Location:Littleton, CO

The Balfour at Littleton community incorporates all we have learned from our nearly 20 years of developing and operating senior housing in Colorado. Offering assisted living and memory care accommodations along with our signature amenities and services, it brings a new choice for quality senior living to this dynamic and vibrant Denver suburb.

POSITION SUMMARY:

In this role, you will work as a Concierge at the front desk and provide five star quality concierge service, serving as an ongoing resource by proactively anticipating the needs of our residents and families so a solution can be offered before being requested. The Concierge responds to each of our residents and visitors, personalizing the delivery of the service to meet the specific needs of each resident. The successful candidate will also provide support to the administrative staff, nursing department, leasing department and life enrichment department. This is an outstanding opportunity for individuals who are team oriented, dedicated, and enthusiastic about working with seniors with dementia.

ESSENTIAL JOB RESPONSIBILITIES:

  • Greet and direct all visitors in a friendly and helpful manner
  • Answer all incoming calls within three rings and transfer calls or take messages as necessary
  • Respond to residents’ and family members’ questions and concerns
  • Monitor the front lobby and entrance area for cleanliness and maintain and organize incoming mail
  • Ability to direct residents and their families to available services both in-house and in the general vicinity
  • Provide support to the life enrichment and administrative staff
  • Ability to multi task and thrive in a fast paced, ever changing environment
  • Ability to communicate openly, honestly and responsibly with others
  • Ability to maintain a customer focus treating all customers with respect and integrity
  • Ability to accept responsibility for agreements made and follow through as appropriate

QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED:

  • Minimum requirement of a high school diploma or equivalent
  • Proficient typing and computer skills, including experience using Microsoft Office
  • Ability to read, speak, and understand the English language
  • Effective verbal and written communication skills required
  • Demonstrated problem solving skills
  • Demonstrated experience working in a customer focused role
  • Ability to multi task and thrive in a fast paced, ever changing environment
  • Ability to communicate openly, honestly and responsibly with others

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

  • Standing for the majority of shift
  • Ability to work weekends and holidays as needed