Bank of America Corporation
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Service Delivery Consultant - Network Operations
at Bank of America Corporation
Provides comprehensive solutions to complex problems or needs. Leads major projects, programs or processes with significant business impact involving cross-functional teams. Influences strategic direction and develops tactical plans. Associates in the Service Delivery function are responsible for Relationship Management / Account Management of a client / business area in all information technology activities. The role requires one to be a proactive and strategic business partner in an IT environment striving to meet current and anticipated business objectives. The relationship manager serves as a single point of contact for the client and must be capable of managing initiative-based portfolios in a multi-matrixed environment. They are also the escalation point for unresolved problems, complaints and complex service requests. Key skill sets include the ability to execute a portfolio using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. Associates in this job code do not manage people.
• Mastery of the Microsoft Office Suite
• 5+ years managing multiple projects
• Mastery of Software Delivery Lifecycle timelines and dependencies
• 5+ Years managing network operations for a major network such as VISA, MasterCard, Amex, Etc. - including network mandates and internal projects
• Experience managing an alternative payment network
Shift:1st shift (United States of America)
Hours Per Week:40
At Bank of America, we’re creating real, meaningful relationships with individuals, businesses and communities to help them focus on what matters most. Every day, we connect with 57 million customers, using our skills and expertise to help make their lives better.
We are committed to attracting and retaining top talent around the world to ensure we continue to deliver together for our customers, clients and communities. Along with taking care of our customers, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Learn about some of the ways Bank of America is making a difference in the communities we serve.
Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.
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Each employee brings unique skills, background and opinions. We see diversity and inclusion as our platform for innovation and a key component in our success.
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