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at Z Casinos
To ensure excellence in guest service in the food and beverage areas, while maximizing the revenue and controlling the costs in compliance with Company policies and procedures, and various Federal, State, and local agencies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain the restaurant areas so they present a professional image.
- Supervise and coordinate activities of front of house staff
- Prepare the schedules.
- Motivate the staff so they are consistently the best staff they can be.
- Ensure all cost controls are in place. Make sure all food and beverage items are rung in and accounted for.
- React to any guest concerns and establish procedures to prevent problems from recurring.
- Train staff on proper serving and guest service techniques.
- Respond with corrective action to any employee discipline issues and document them.
- Ensure the employees follow the policies outlined by the company and all applicable regulatory agencies, including health and safety standards and policies.
- Complete all required paperwork.
- Complete monthly inventories.
- Must be flexible to work weekends, days, evenings, and holidays as scheduled.
- Uses all equipment in accordance to all safety standards.
- Must maintain the highest commitment to internal and external guest service standards.
- Must be able to lift up 50 lbs. or more.
- Ability and willingness to work at both the Central City and Black Hawk Properties.
- Perform other duties as assigned.
Supervise Leadership as well as Front-of-House Food employees.
- Ability to manage Supervisors in F&B as well as Line-Level Staff.
- Proven working experience in front and back of house food service operation. Preferred experience - post-secondary education in the food and beverage industry.
- Demonstrated excellent customer service.
- Computer literacy and familiarity with restaurant management software
- Strong leadership, motivational and people skills
- Acute financial management skills
- Comp override approval
- Purchase of food