City of Grand Junction

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911 Lateral Dispatcher

at City of Grand Junction

Pay: $21.74 to $24/hour
$21.74 - $24
Posted: 3/20/2019
Job Status: Full Time
Job Reference #: 2335148
Keywords: office

Job Description

Overall Job Objective

Description

The Grand Junction Regional Communication Center is actively seeking 911 Lateral Dispatchers. 

Come be part of our team! Grand Junction is the only metro area between Denver and Salt Lake City. It's citizens enjoy the convenience of living in a community with a wide range of services and cultural events as well as access to many outdoor activities such as mountain biking, skiing, hiking and fishing.

To qualify as a 911 Lateral Dispatcher you must have two (2) years of recent experience (within the last 6 months) as a Telecommunicator and Dispatcher in a Public Safety Answering Point (PSAP) facility with enhanced 911 and computer-aided dispatch. If you do not meet this criteria, we encourage you to apply for our 911 Call Taker position which does not require any Telecommunicator or Dispatcher experience.

At the Grand Junction Regional Communication Center, we serve highly respected law enforcement, fire, and emergency medical service agencies, which use state of the art equipment and modern tactical response techniques to provide the highest level of service to the citizens of Mesa County, Colorado. Our infrastructure is at the peak of emergency dispatching technology and we take the needs of our employees very seriously.

You will be working with a team of professionals whose goal is to better the lives of those in their community. The Grand Junction Regional Communications Center received the State of Colorado Communication Center of the Year, Communication Center Manager of the Year, and Supervisor of the Year in 2011. Our recruitment, training and hiring processes are certified at the notional level as well. The Grand Junction Regional Communication Center is involved both nationally and on a state level through professional associations bettering the lives of citizens throughout Colorado and the nation.

Watch the 911 Recruitment video.

Duties

As the first contact point with the public via the 911 and non-emergent telephone lines, the 911 Dispatcher must obtain information from callers who may be injured, confused or abusive and are requesting police, fire, ambulance, and other emergency services. Typical duties include: answering emergent and non-emergent calls for service while simultaneously recording information; calming, negotiating, advising and otherwise communicating with the caller to obtain the necessary information to determine both the nature of call as well as what resources to send. Coordinating and relaying information and assistance requests to the appropriate law enforcement, fire, or emergency medical service agency.

Qualifications

•Meet the criteria for a 911 Lateral Dispatcher: Have two (2) years of recent experience (within the last 6 months) as a Telecommunicator and Dispatcher in a Public Safety Answering Point (PSAP) facility with enhanced 911 and computer-aided dispatch
•High School graduation or equivalent
•Good moral character
•Type 3,000 kph (50 wpm)
•Ability to work varying shifts, including day, swing, graveyard, and holidays and weekends as assigned
•Ability to work required overtime when necessary

Supplemental Information

IMPORTANT NOTICE
The following list of critical admissions which may be cause for disqualification from employment with the Grand Junction Regional Communications Center is provided to applicants, Computerized Voice Stress Analysis (CVSA) Technicians and other involved in the 911 Dispatcher recruitment process.

•Any felony conviction
•Any conviction of a crime of violence as an adult
•Any theft conviction regardless of value of item
•Theft from previous or current employer
•Drug use (including marijuana)
•An alcohol or drug conviction including but not limited to DUI/DWAI

Please note: The listed admissions are not the exclusive basis for disqualification. The City reserves the right to disqualify any applicant who may or may not have any one or all of the foregoing admissions. If you have specific questions or circumstances, you may contact the Human Resources office at 970-244-1512.

TESTING PROCESS
•Initial Skills Testing
•Phone Interview
•Sit-a-long
•Panel Interview
•Suitability/Psychological Evaluation
•Computerized Voice Stress Analysis (CVSA)
•Background Investigation
•Pre-Employment Drug Screen
•Hearing/Color Blindness Exam