City of Grand Junction

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Emergency Communications Specialist II

at City of Grand Junction

Pay: $22.73 to $25.09/hour
$22.73 - $25.09
Posted: 7/23/2020
Job Status: Full Time
Job Reference #: 2672951
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Job Description

Overall Job Objective

Description


EMERGENCY COMMUNICATIONS SPECIALIST II
HIRING RANGE: $22.73 - $25.09
 
About the Position:
As an Emergency Communications Specialist II with the Grand Junction Regional Communication Center, you will contribute to the safety of our community by receiving incoming calls and performing dispatching activities for police, fire, and ambulance services. If you would like to join an experienced emergency communications team that values its employees, offers training and advancement opportunities, and is committed to providing the highest quality of service, we invite you to apply today.

Two years of related experience is required for the Emergency Communications Specialist II position. If you do not have two years of experience as a Telecommunicator or Dispatcher in a Public Safety Answering Point (PSAP) facility, we encourage you to apply for our entry level Emergency Communications Specialist I position.

What We Offer:
The City of Grand Junction recognizes our Emergency Communications Specialists as First Responders!

Additionally, we offer an excellent benefits package that supports quality work-life balance including health and dental insurance, retirement, paid leave, a City employee health clinic, and a wellness program. The full salary range for an Emergency Communications Specialist II is $22.73 - $31.82 hourly, broken into fifteen (15) steps. The hiring range ($22.73 - $25.09) represents steps 1 to 5. Each year, with the approval of City Council, employees receive an additional step increase of 2.5%. Typically, our Emergency Communication Specialists work ten-hour shifts, four days a week.

As an employer, the City of Grand Junction offers a culture of continuous improvement, collaborative partnerships, and exemplary service. We are not afraid to challenge the status quo; we work together across various departments to achieve our common goals; and we remain committed to fulfilling the needs of our community through thoughtful interactions.
 
About the Grand Junction Regional Communication Center:
The Grand Junction Regional Communication Center (GJRCC) serves multiple highly-respected law enforcement and fire/EMS agencies that use state-of-the-art equipment and modern tactical response techniques to provide the highest level of service to the citizens of Mesa County, Colorado. You will be part of a team of professionals who work to better the lives of those in their community. Our recruitment, training, and hiring processes are certified at the national level, and we also work with national and statewide professional associations to better equip us to serve our citizens. Finally, a career with the GJRCC is both challenging and rewarding. We are committed to the professional development of our employees, and we provide opportunities for continual skill building on the dispatch floor as well as career advancement.
 
 
About the Area:
Grand Junction, Colorado is the gateway to the mountains and canyonlands of western Colorado and eastern Utah. Centrally located between Denver, CO (250 miles east) and Salt Lake City, UT (270 miles west), Grand Junction is surrounded by 1.2 million acres of public land. Residents enjoy world-class whitewater rafting on the Colorado and Green Rivers, golfing, fishing, skiing and snowboarding, and exploring mountain bike and hiking trails through the Colorado National Monument and the Grand Mesa National Forest. Grand Junction has a robust downtown and hosts multiple art, music, food, and market events annually. With a population of over 150,000 in Mesa County (65,000 within the City limits) we have many of the big town amenities without the big town stresses such as traffic and trail congestion. With an average of 245 days of sunshine, Grand Junction is the perfect place to work and play.

See Visit Grand Junction for more videos and information about our community.

Duties

What You'll Do:
As the first contact point with the public via the 911 and non-emergent telephone and text lines, the Emergency Communications Specialist II must obtain information from callers who are requesting police, fire, ambulance, and other emergency services.

Typical duties include:

  • Answering emergent and non-emergent calls for service while simultaneously recording information
  • Calming, negotiating, advising, and otherwise communicating with the caller to obtain the necessary information to determine both the nature of the call as well as what resources to send
  • Coordinating and relaying information and assistance requests to the appropriate law enforcement, fire, or emergency medical service agency

Qualifications

What We're Looking For:

  • Two (2) years' experience as a Telecommunicator or Dispatcher in a Public Safety Answering Point (PSAP) facility
  • High School diploma or equivalent
  • Type 3,000 kph (50 wpm)
  • Excellent interpersonal and communication skills
  • Good moral character, judgment, and decision-making skills
  • High attention to detail and ability to multi-task
  • Ability to work varying shifts, including day, swing, graveyard, holidays, and weekends as assigned
  • Ability to work required overtime when necessary
  • Ability to pass a background investigation that meets all local, State, and Federal requirements

Important Notice:
During the course of the application and hiring process, you will be asked to disclose information about your past activities. The below list of critical admissions, which may be cause for disqualification from employment with the Grand Junction Regional Communication Center, is provided to applicants, Computerized Voice Stress Analysis (CVSA) Technicians, and others involved in the recruitment process. It is important that you be completely honest and forthright about this history. While a critical admission may or may not disqualify an applicant from a job, discovery of misleading or deceitful information provided by the applicant is immediate cause for disqualification.
  • Any felony investigation or conviction
  • Any conviction for a crime of violence, specifically assaults, domestic violence, etc.
  • Any conviction for a "hate crime" such as ethnic intimidation
  • Perjury conviction
  • Any theft conviction regardless of value of item
  • Theft from current employer or a previous employer
  • Drug use (including marijuana) and/or current alcohol abuse
  • An alcohol or drug conviction including but not limited to DUI/DWAI, depending on recency
  • Hit and run accident conviction
  • Being under or having been under driving restraint, cancelation, suspension or revocation of driving privileges in Colorado or any other state
 
Please note: The listed critical admissions are not the exclusive basis for disqualification. The City reserves the right to disqualify any applicant who may or may not have any one or all of the foregoing admissions. 

Supplemental Information

Testing Process:
  • Initial Skills Testing
  • Phone Interview
  • Sit-a-long (view the Day in the Life of a Dispatcher video)
  • Panel Interview
  • Computerized Voice Stress Analysis (CVSA)
  • Suitability/Psychological Evaluation
  • Background Investigation
  • Pre-Employment Drug Screen
  • Hearing/Color Blindness Exam

For hearing/speech/visually impaired dial 711 (TTY). Contact Human Resources at (970) 244-1512 with questions. The City of Grand Junction is an Equal Opportunity Employer.