City of Thornton, CO
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GOLF SHOP ASSISTANT
at City of Thornton, CO
- Under general supervision, performs a variety of functions relating to day-to-day activities of the golf course operations, including working in the golf shop, cart barn, practice facilities, and inside/outside guest services.
- ESSENTIAL FUNCTIONS
- (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
Opens and closes the golf shop and performs all associated duties.
Provides excellent customer service to guests, answering questions and providing information regarding programs, policies, and course conditions.
Uses computerized point-of-sale systems to collect golf, range and retail fees. Ensures all players in each group have paid appropriate fees.
Determines order of play and calls groups to starting tee in a timely fashion.
Communicates with staff on starting groups, turn times, and any other on-course issues.
Answers the phone calls to schedule tee times, provide information, and transfer calls to the appropriate staff member.
Has adequate knowledge of tournaments and league operations to answer guest inquiries
Assists in merchandising operation by updating displays and rotating merchandise. Has full understanding of merchandise assortment in order to increase golf shop sales. Keeps golf shop clean and orderly, vacuuming and dusting as needed.
Drives a golf cart or other utility vehicle.
May be required to work nights, weekends, and holidays with the possibility of overtime hours.
Performs other duties as assigned.
High school diploma or equivalent; six months' previous customer service experience dealing with the public. Some knowledge of golf and golf merchandise is preferred. Equivalent combinations of education and experience may be considered.
Valid Colorado driver's license with a safe driving record.
Knowledge, Skills and Abilities:
Knowledge of the policies, procedures and goals of the city of Thornton and the department.
Knowledge of Thorncreek Golf Course Rules and Regulations.
Knowledge of the game of golf and golf merchandise.
Skill in dealing tactfully and effectively with the public.
Skill in the safe and lawful operation of a golf cart or other required equipment.
Skill in organizing and managing multiple competing tasks.
Ability to work well and communicate with the public and others.
Ability to provide quality customer service to the public and others.
Ability to tactfully and consistently advise players of rules and regulations, and golf etiquette.
Ability to operate all equipment necessary to perform the functions of the position, including multi-line telephones, PA system, tee scheduling software, cash register, personal computers, facsimile, and photocopiers.
Ability to handle money accurately, conscientiously, and honestly.
Ability to work in a high-usage, fast-paced environment.
Ability to understand and carry out written and verbal instructions.
Ability to understand and apply policies and procedures.
Ability to establish and maintain effective working relationships with city employees and the general public.
Ability to deal with the public and resolve problems in a mature, effective, and responsible manner.
Ability to listen well and communicate effectively orally and in writing with various audiences.
Ability to work evenings, weekends, and holidays, or flexible schedules.
Physical and Mental Requirements:
While performing the duties of this job, the employee is required to lift, push, pull, or carry up to 24 pounds, sit, stand, walk, walk on uneven or slippery surfaces, kneel, squat, stoop, bend, reach, turn, climb, crawl, listen, and use hands and fingers. The employee must demonstrate the ability to remain calm during routine and stressful conditions. The employee is also required to work outdoors in all weather conditions.
- TESTING PROCEDURES
Examinations may include but are not limited to application screening beyond minimum qualifications; written, oral, practical exercise or any combination thereof or other job related assessment deemed appropriate by Human Resources.
Your application will be used as a screening tool. Completeness and accuracy are important! Any false or untrue statements or material omissions in the application and related paperwork or during the selection process could disqualify you from consideration.
As a condition of employment, the city of Thornton conducts background investigations for all positions which may also include a review of credit report and/or driving record. A drug screen, physical, and/or psychological examination administered by a city-designated provider will be required for pre-determined positions.