Clinica Family Health Services

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Customer Service Representative - Call Center

at Clinica Family Health Services

Posted: 7/4/2019
Job Status: Full Time
Job Reference #: 71e83dfd-8e40-4420-82bb-85fcc57b9abb
Keywords: phone

Job Description

Use your customer service skills to make a difference!

Schedule: Monday-Friday: NO WEEKENDS

Location: 1701 W 72nd Ave, Denver, CO 80221

WHY we love working here- quotes from current Clinica employees:

• “I feel welcomed and appreciated by those I work with each day.”

• “There is unity among the staff in the Communications Center”

• “We have input and are listened to”

• “It is hard work, but it is fun and fulfilling”

• “You are part of something bigger”

Who would enjoy working with us? Someone who…

• Enjoys working in a fast-paced and fun environment!

• Has a passion for helping people.

• Is adaptable to changes.

• Has a positive attitude

• Can multitask in an engaging, team-oriented environment.

• Loves customer service!

As a Communications Specialist, you’ll:

• Answer incoming calls at our Communications Center in our Pecos Clinic.

• Schedule, cancel, confirm or reschedule appointments according to the scheduling guidelines.

• Transfer calls to the clinics according to protocol.

• Maintain cultural sensitivity when dealing with customers and coworkers.

• Respond to patient emails professionally and in a timely manner, helping them to gain access to Clinica Care.

• Act as a team player in all work situations.

• Always consider “what is the right thing?” when making a decision.

• Look for ways to improve job quality and create a fun work atmosphere.

• Respond to patient emails professionally and in a timely manner, helping them to gain access to Clinica Care.

 

What we’re looking for…

• High School diploma or GED preferred.

• One year phone service preferred.

• Customer service experience required.

• Strong telephone etiquette and excellent keyboard skills.

• Excellent ability to quickly grasp complex guidelines, protocols and rules for scheduling and managing patients.