Community College of Denver

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Help Desk Dispatch, Work-Study

at Community College of Denver

Posted: 7/26/2018
Job Reference #: 318

Job Description

Tracking Code
318-019
Job Description

Job Title: Help Desk Dispatch, Work-Study

Department: Information Technology Services

Pay rate: $11.25 per hour

Number of openings: 2

Fall Semester 2018

Spring Semester 2019

Duties and Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone.
  • Determine the best solution based on the issue and details provided by customers.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.

Minimum Qualifications

  • Must be a current student of the Community College of Denver, taking at least six hours of credit and awarded work-study funds.
  • Some computer experience/classes preferred.
  • Attention to detail.
  • Excellent customer service.

Preferred Qualifications

  • Some computer experience/classes preferred.

Time Commitment

Up to 20 hours a week (may not exceed 20 hours per week)

Closing Date: Open Until Filled

To Apply:

Please include the following items with your profile, by clicking New Resume/CV under "Apply" below:

  • Cover letter including availability
  • Resume
  • Class Schedule
  • Copy of Work-Study Award Notice

Questions? Contact hrep@ccd.edu

Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment. CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds.

CCD is a Learning College where policies, programs and practices support learning as the major priority.

Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under “student’s right to know”: http://www.CCD.edu/Safety. For a hard copy report please contact 303-352-3042.

Job Location
Denver, Colorado, United States
Position Type
Part-Time