Copper Mountain Resort

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Athletic Club Front Desk Agent

at Copper Mountain Resort

Posted: 11/19/2018
Job Reference #: 5000428685806

Job Description

Start Date (If not listed, look in the Job Description)

Minimum Age Required for this Position


Job Description

Job Title: Athletic Club Front Desk Agent

Job Status: Seasonal

Start Date: ASAP

Job Summary:

Perform tasks involved in the day to day operations of the athletic club front desk, insuring the highest degree of customer satisfaction.

Essential Duties and Responsibilities:

  • Greet and check in/out members and guests in a friendly, helpful and welcoming manner.
  • Verify club status for lodging guests and membership status for all members.
  • Interact with members and guests in a warm and friendly manner.
  • Offer clear directions including use of locker key and location of locker rooms, pool and cardio equipment to all lodging guests.
  • Provide exceptional guest service by insuring a friendly and welcoming atmosphere for members and guests.
  • Maintain key security and coordinate dispensing of lockers.
  • Maintain an organized pro shop, front desk, storage room, and lobby area.
  • Monitor towel bin and locker room cleanliness.
  • Maintain a fully stocked towel supply. Fold towels as needed.
  • Wipe down weight equipment daily; clean racquetball courts as needed.
  • Price and sell pro shop merchandise.
  • Assist the front desk foreman in maintaining a fully stocked pro shop.
  • Up sell massage & facials.
  • Schedule and coordinate massage, facial and racquetball court appointments accurately.
  • Open and close club, performing all procedures outlined in the front desk operations manual.
  • Monitor and secure adequate front desk and operations supplies.
  • Complete daily sales report accurately, reconciling cash, receipts, and a $200 bank.
  • Report maintenance needs, member/guest comments and concerns to appropriate manager or supervisor.
  • Demonstrate a willingness to function as part of a team.
  • Be available to work a flexible schedule throughout entire employment including holidays.
  • Assist foreman, club supervisor in training new front desk personnel.
  • Assist foreman, club supervisor and manager with special tasks and assignments as needed, such as organizing member contests or updating bulletin boards.
  • Promote open and positive lines of communication among fellow staff members.
  • Demonstrate knowledge and understanding of all club memberships, products, and programs making appropriate recommendations for prospective members.
  • Complete the membership process and membership applications accurately.
  • Actively promote club programs and services to members and guests.
  • Act as an ambassador for our club programs as well as for Copper Mountain Resort.
  • Execute club emergency plan when necessary. Assist management in emergency situations.
  • Assist in the maintenance of Pool, Hot Tubs, Sauna, Steam Rooms when needed
  • Attend regular staff meetings.

Guest Service Duties:

  • High degree of contact with members, guests and homeowners. Often in contact with front desk, maintenance, housekeeping and other Copper Mountain departments.

Other Duties as Assigned:

  • This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
  • Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff.

Supervisory Responsibilities:

  • Assist in training new employees

Personal Attributes:

  • Is honest and has the highest integrity
  • Is able to handle and manage confidential information
  • Professional appearance. Adheres to all grooming guidelines
  • Follows established policies and procedures
  • Is supportive of Core Values
  • Sets the example for others and is above reproach
  • Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
  • Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
  • Can handle fast paced, potentially high-pressure environment
  • Is flexible with hours and days of work
  • Is able to work any hours of the day, any days of the week
  • Prioritizes and re-prioritizes personal time and work, to have good balance in life
  • Is very organized
  • Is a self-starter and can stay on task and work unsupervised to complete all daily tasks
  • Strong ability to multi-task
  • Enjoys a high degree of contact with members, guests and homeowners.

Job Requirements

Basic Requirements:

  • Must be able to lift and carry items up to 50 lbs., climb stairs and bend down/kneel down.
  • Able to work early morning and late evening hours while staying alert and focused.
  • Extended periods of standing is required
  • Comfortable working alone

Preferred Experience & Skills:

  • High school diploma preferred
  • Previous experience in a customer service oriented position, preferably in an athletic club and/or spa or hotel/resort setting.
  • Cash handling and general computer skills important.
  • Knowledge of Visual One, Excel, Publisher and Word preferred.
  • Excellent communication, organizational and customer service skills.
  • Must be friendly, outgoing and enjoy a high degree of customer contact.
  • Must be a self-starter and be able to work unsupervised while still maintaining Copper Mountains high level of Guest service.
  • CPR/first aid training is advantageous.
  • Must be friendly, outgoing and enjoy a high degree of customer contact.

Copper Mountain, LLC is an affirmative action employer and that age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.

Can you see yourself here - Apply now!


Position Type

Part Time - Seasonal