CrossCountry Mortgage, Inc.

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at CrossCountry Mortgage, Inc.

Posted: 6/23/2019
Job Status: Full Time
Job Reference #: J3M1Y66CCP8Y9BKRW3Q
Keywords: office

Job Description

  • Employee Type: Full-Time
  • Location: Denver, CO
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 7/13/2019

The Receptionist enthusiastically supports CrossCountry Mortgage customers and employees by assisting in meeting goals, providing superior customer service, presenting a professional image, and maintaining excellent communication between corporate and branch offices. Duties include providing an exceptional experience for all customers; administrative support for management level personnel; answering and directing phone calls, packages and mail to appropriate people and departments, and general office administration.


  • Offer the highest level of customer service to clients.
  • Cover the front desk reception area at all times, securing coverage for absences.
  • Answer all incoming telephone calls, routing to appropriate person or voicemail; update telephone directories as needed
  • Maintain Conference, Training, and Meeting room calendars
  • Sort and deliver company mail when necessary
  • Sign for overnight deliver packages as needed
  • Create shipping labels for outgoing packages (Federal Express, UPS, etc) as needed
  • Assist with the coordination of lunches for meetings and events
  • Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests
  • Assist manager as needed and directed
  • Order and obtain office supplies as required. Stock inventory in all areas weekly (or as needed)
  • Handle client and employee inquiries and cultivate strong working relationships
  • Perform all other duties as requested or assigned
  • Consistently demonstrate a helpful, professional attitude in all interactions with customers, whether in person or on the phone
  • Desire to take personal responsibility to complete tasks and solve problems
  • Ability to perform tasks and complete projects with minimal supervision
  • Represent CrossCountry Mortgage in a professional manner by dressing professionally daily while in the office or when attending events.
  • High School Diploma or GED from an accredited institution
  • Two years' experience in a similar administrative role
  • Highly organized and detail oriented
  • Must exhibit professionalism and be effective working with senior management
  • Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications
  • Ability to handle confidential information
  • Ability to make independent decisions
  • Customer service driven; responsive to client issues and concerns
  • Ability to handle multiple tasks simultaneously
  • Desire to take personal responsibility to complete tasks and solve problems
  • Ability to communicate effectively - both in written and verbal form

Offering a wide selection of home purchase and refinancing options for homeowners throughout the nation, CrossCountry Mortgage, Inc. continues to build on a reputation for success in the financial industry that is more than a decade in the making. Working at CrossCountry Mortgage, Inc. means more than accepting a job – it means becoming a part of our professional family. Our dedication to building solid, long-lasting relationships with our customers and associates alike is at the heart of all we do. If you’re ready to work in a positive, creative environment that promotes both your personal and professional wellbeing, we look forward to hearing from you.

At CrossCountry Mortgage, Inc., we go to great lengths to create challenging, rewarding career paths for individuals with a wide variety of professional skills, interests, and experience. Positions for which we are currently recruiting span the areas of:

  • Sales
  • Operations
  • Accounting and Finance
  • Information Technology
  • Marketing
  • Compliance
  • Management

Ready to claim your spot on our winning team? Be sure to check out our current opportunities and join the CrossCountry Mortgage, Inc. Talent Network today to stay up-to-date on our openings as they continue to become available!

What is a Talent Network?