Denver Art Museum

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Group Services Associate, Part Time

at Denver Art Museum

Posted: 1/28/2019
Job Status: Part Time
Job Reference #: 33423
Categories: Retail

Job Description

Job Details
Entry
Denver Art Museum - Denver, CO
Part Time
Bachelor / Undergraduate
$10.00 - $12.00 Hourly
Any
Description

Welcome to the The Denver Art Museum, where we believe that art can make a difference in peoples lives by celebrating & stimulating creativity and inspiring greater understanding & connection with our world. The DAM aspires to be a beloved anchor in Denvers cultural & creative ecosystem and a national beacon for the ingenuity & boldness of our community. Are you ready to join a dynamic team of creative, motivated people who are passionate about delivering world-class experiences? If so, please proceed! In turn, the Denver Art Museum delivers competitive wages and benefits in a work environment that promotes excellence and rewards dedication and commitment.

Under the direction of the group services manager, this position is responsible for providing exceptional customer service while continuing to generate/cultivate strong relationships and process sales requests.

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Assists in on-site reception for school and youth visitors
  • Maintain strong knowledge of museum programs and offerings
  • Logistical booking and processing of group sales transactions in the museums ticketing system, ATMS
  • Assist with special projects related to the education group sales program as assigned
  • Provide sales and administrative support
  • Assist in on-site reception for events
  • Assist in processing education and transportation funds
  • Print computerized invoices, receipts and reports as requested
  • Assist with special projects related to group services including school, youth, college, adult and aging population groups
  • Provide sales and administrative support to new and existing clients
  • Answer telephone and email inquiries for visitors/prospects requiring assistance
  • Process inbound sales orders

OTHER DUTIES/RESPONSIBILITIES:

  • Attends museum staff and volunteer meetings as needed
  • Will be required to work a flexible schedule including evenings, weekends and holidays as needed
  • Other duties as assigned/directed
Qualifications

KNOWLEDGE, SKILL & ABILITY:

  • Ability to work both independently and in a team setting towards meeting established objectives
  • Must possess excellent written, verbal and interpersonal skills with the ability to build relationships
  • Excellent public speaking skills
  • Ability to analyze data and develop results and conclusions
  • Passionate about customer service
  • Bilingual in English and Spanish a plus

EDUCATION OR FORMAL TRAINING:

  • College diploma or equivalent work experience

EXPERIENCE:

  • Candidates should possess a minimum of 1-2 years of experience in a customer service environment
  • Experience working in a ticketing environment preferred
  • Previous museum or cultural experience preferred

MATERIAL & EQUIPMENT USED DIRECTLY:

  • Computer, printer, calculator, cash register, credit card machines, other typical office equipment