Discover Goodwill of Southern and Western Colorado

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E-Commerce Shipping Associate - Part-Time - Weekday Afternoons/Evenings (Garden of the Gods Road and Centennial Blvd)

at Discover Goodwill of Southern and Western Colorado

Posted: 5/9/2019
Job Status: Part Time
Job Reference #: fb06e3d2-3ed4-4d87-8b7c-bb79875162cd
Keywords: shipping, packaging

Job Description

Please Note:  This is our entry-level shipping position in our E-Commerce Department. Previous shipping experience is not required but is a plus!  If you have a clerical background or are someone interested in learning skills in the growing e-commerce industry, this may be the position for you!!

Our Goodwill is growing, and our E-Commerce group is expanding its production hours and adding this new part-time evening shift.  Advancement opportunities (including more hours) may become available for the right candidate. 

This position will start at $11.10 per hour with an increase to $11.60 per hour upon successful completion of Key Productivity Indicators. 

This position will require standing for the majority of the shift.

Shift: Afternoon/Evenings, 3:30 pm to 8:30 p.m., Monday through Friday (a total of 25 hours a week)

OBJECTIVE:
The E-Commerce Shipping Associate will work in a fast paced production type of environment and will be responsible for pulling and processing orders including shipping merchandise utilizing proper shipping standards for each shipping carrier while adhering to daily quotas or goals. The Shipping Associate will respond to customer questions and concerns providing excellent customer service displaying an “Attitude of Gratitude” in order to support the mission of the organization. The Shipping Associate will maintain up-to-date website knowledge of ShopGoodwill.com (our E-Commerce website) and provide record keeping services including tracking packages online and processing shipping and packaging reports.

RESPONSIBILITIES:
• Identify and pull items for daily shipping utilizing proper shipping methods for packaging merchandise and processing through automated computer systems provided while meeting or exceeding daily shipping goals.
• Maintain up to date website knowledge of ShopGoodwill.com and E-books sites including tracking records on shipped and/or picked up items and monitoring website daily for shipping count.
• Process daily shipping reports and packing slips.
• Ensure that customer questions and concerns are answered in a timely and effective manner, including helping customers navigate tracking websites as needed and following through on UPS or USPS tracking as needed.
• Act as front-line Associate for customers picking up their local orders.
• Coordinate customer refunds as needed.
• Provide a clean and organized work area to promote a safe environment for employees and customers.
• Cross-train in other E-Commerce areas and act as a back-up for other areas as required.
• Perform all other duties as assigned.

QUALIFICATIONS:
• High school diploma or equivalent preferred.
• One year retail experience as well as experience in administrative functions and general auction operations preferred.
• Six months prior shipping experience preferred.
• Able to organize, sort, categorize, count, add, and subtract. Ability to understand and interpret data. Must possess strong organizational skills with attention to detail.
• Knowledgeable in Internet and Microsoft Excel preferred.
• Able to communicate effectively with customers, managers, supervisors, staff and peers through verbal and electronic means.
• Able to withstand prolonged standing.
• Able to lift up to 50 lbs.
• Able to work occasional overtime, including weekends, evenings and holidays.

Discover Goodwill of Southern & Western Colorado is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities and/or protected veterans without regards to discrimination.

To promote a Safe & Drug-free Workplace, a pre-employment screening may be conducted. Candidates may be disqualified for criminal history regarding drug use or sale, financial fraud, identity theft, abuse, violence, and/or theft.


Discover Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

Physical Requirements
Attachment to Job Description

 

Position: Retail Associate II, Shipping                                                              Dept. Number: 1005/1006

  

 

Continuously

Frequently

Occasionally

Never

 

5-8 hours

3-4 hours

1-2 hours

0

LIFTING: (as defined by ADA)

 

 

 

 

   Heavy:       45 lbs & over

 

 

X

 

   Moderate:   15-44 lbs

 

 

x

 

   Light:           14 lbs & under

 

x

 

 

CARRYING:

 

 

 

 

   Heavy:       45 lbs & over

 

 

x

 

   Moderate:   15-44 lbs

 

 

x

 

   Light:           14 lbs & under

 

x

 

 

PUSHING/PULLING:

 

 

x

 

REACHING:

 

 

 

 

   Above Shoulder

 

 

x

 

   At Shoulder

 

x

 

 

   Below Shoulder

 

x

 

 

TWISTING:

 

x

 

 

BENDING:

 

 

x

 

KNEELING/CRAWLING:

 

 

x

 

SQUAT:

 

 

x

 

CLIMBING, use of legs only (stairs)

 

 

x

 

CLIMBING, use of arms & legs (ladders)

 

 

x

 

HEARING:

 

 

x

 

VISION:

 

 

 

 

   Visual - close

 

x

 

 

   Visual - distant

 

 

x

 

   Visual - depth perception

 

 

x

 

HANDS/FINGERS:

x

 

 

 

   Simple grasping

 

x

 

 

   Fine Manipulation

x

 

 

 

   Repetitive Movements

 

x

 

 

WALKING:

 

x

 

 

STANDING:

x

 

 

 

SITTING:

x

 

 

 

HEARING:

 

 

x

 

SPEAKING:

 

X

 

 

OTHER: Please describe: 

 

 

 

 

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!