Discover Goodwill of Southern and Western Colorado

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LEAP Clerk (Full Time & Part Time Hours)

at Discover Goodwill of Southern and Western Colorado

Posted: 12/4/2018
Job Status: Full Time
Job Reference #: 0f0f92d7-0ed8-4e85-879c-803289522d17
Keywords: clerical, clerk, office

Job Description

*BEGINS IN THE FALL*

OBJECTIVE:

This is a temporary position working within the LEAP program to complete clerical and all job duties and responsibilities for program operations.

 QUALIFICATIONS:

High school diploma or equivalent with a minimum of two years of clerical and administrative experience in an office environment. Demonstrate proficiency in computer use, math skills and ability to accurately type 30 words per minute. It is preferred that the incumbent have excellent written and verbal communication skills and demonstrate the ability to interact with various types of internal and external applicants and agencies in a high stress environment. The incumbent must also conduct oneself in a professional manner and maintain a professional appearance that enhances the firm’s reputation. The incumbent must provide excellent customer service to applicants, vendors and agencies. The incumbent must be able to maintain accurate records and be detailed oriented. Weekend work will be required.

Incumbent will complete a background check and drug screening after an offer has been made. As a role that handles very confidential information the incumbent may be disqualified if they have a criminal record for illegal drug use or sale, financial fraud, identity theft, physical abuse, crimes involving violence and/or theft. We do consider the specifics of the offense, including how long ago the offense took place. A valid Colorado driver’s license without a history of violations may also be required with current automobile insurance and vehicle. 

KEY RESPONSIBILITY AREAS:

 LEAP Program Support

The clerk will develop a thorough working knowledge of LEAP and complete all required training in order to support the program and other LEAP staff. The clerk will perform all clerical duties for the LEAP program which includes; collecting, open and date stamping all documents received via mail, fax and email. The clerk will then distribute all documentation received to the proper locations and/or designated staff. The clerk will pull existing case files for all applications received or create new case files as needed. The clerk will explain eligibility criteria to applicants and agencies, answer main LEAP phone lines, transfer calls, retrieve messages and return calls. The clerk with provide support to the Supervisor II and/or the Program Manager. Other duties include; responding to all incoming emails through the LEAP HELP desk, file records as needed, researching applicant inquiries and all other job duties as assigned by Supervisor II and/or Program Manager

 LEAP Program Processing

The clerk will provide technical and/or clerical support when needed, on the state computer system while assuring applicant confidentiality at all times. The clerk will distribute received applications to Data Entry for pending. The clerk is also responsible for sending out approval and denial notices on a daily basis, returning files to cabinets in proper alphabetical order upon completion of processing or upon the return of a removed file. In addition, the clerk will maintain the caseload characteristics database, grievance/complaint logs and assist with the maintenance of trend analysis statistics.         The clerk will complete all other job duties as assigned by Supervisor II and/or the Program Manager.

Relationship Management

The clerk is responsible for establishing and maintaining a positive and professional relationship with all applicants, vendors, clients, other LEAP staff and human services agencies presenting a positive image of the company. The clerk will attend meetings with Discover Goodwill of Southern & Western Colorado and the Department of Human Services that are deemed necessary by the Supervisor II and/or the Program Manager.

 Physical Requirements

Attachment to Job Description

 (This information is required to ensure compliance with various workplace regulations.

Please identify each physical activity required in the performance of this position and mark the relative column below.)

 

Continuously     5-8 hours
Frequently       3-4 hours
Occasionally     1-2 hours
Never

LIFTING: (as defined by ADA)

 

 

 

 

Heavy: 45 lbs. & over

 

 

X

 

Moderate: 15-44 lbs.

 

X

 

 

Light: 14 lbs. & under

 

X

 

 

CARRYING:

 

 

 

 

Heavy: 45 lbs. & over

 

 

X

 

Moderate: 15-44 lbs.

 

 

X

 

Light: 14 lbs. & under

 

X

 

 

PUSHING/PULLING:

 

X

 

 

REACHING:

 

 

 

 

Above Shoulder

 

X

 

 

At Shoulder

 

X

 

 

Below Shoulder

 

X

 

 

TWISTING:

 

 

X

 

BENDING:

 

 

X

 

KNEELING/CRAWLING:

 

 

X

 

SQUAT:

 

 

X

 

CLIMBING: Use of legs only (stairs)

 

 

X

 

CLIMBING: Use of arms & legs (ladders)

 

 

 

X

HEARING:

X

 

 

 

VISION:

 

 

 

 

Visual – close

X

 

 

 

Visual – distant

X

 

 

 

Visual - depth perception

X

 

 

 

HANDS/FINGERS:

X

 

 

 

Simple grasping

X

 

 

 

Fine Manipulation

X

 

 

 

Repetitive Movements

X

 

 

 

WALKING:

X

 

 

 

STANDING:

X

 

 

 

SITTING:

X

 

 

 

Discover Goodwill of Southern & Western Colorado is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities and/or protected veterans without regards to discrimination. 

To promote a Safe & Drug-free Workplace, a pre-employment screening may be conducted. Candidates may be disqualified for criminal history regarding drug use or sale, financial fraud, identity theft, abuse, violence, and/or theft.

Discover Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!