GateHouse Media, Inc.

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Circulation Operations Manager

at GateHouse Media, Inc.

Posted: 4/25/2019
Job Reference #: 301269
Keywords: operations

Job Description

Title:Circulation Operations Manager
ID:301269
Location:CO - Pueblo
Job Category:Client Services / Circulation
Division:GateHouse Media
Position: Circulation Operations Manager
Department: Circulation Administration
Reports To: Circulation Director
Classification: Full-time/Exempt

Position Summary The Pueblo Chieftain is seeking a full time Circulation Operations Manager to join its team. Primary duties will include; ensuring that the final product is received by distributors and carriers throughout the city of Pueblo and consistently striving to increase circulation and collect all revenue for newspaper sales.

Responsible for the supervision of District Managers and Circulation Customer Service Representatives.

Essential Competencies:
• Overseeing the training, development, and daily operations of District Managers
• Managing single copy, collections, requisition repair as well as single copy agents
• Ensuring supreme levels of customer service with regards to home delivery and subscriber satisfaction
• Maintaining acceptable CPT (complaints per thousand)
• Perform other related duties as assigned Additional Competencies
• Familiarity with Microsoft Office, primarily Word and Excel
• Time management: the ability to organize and manage multiple priorities
• Strong customer orientation • Excellent interpersonal and communication skills
• Commitment to company values

Education
• HS Diploma or equivalent Experience
• 2-3 years newspaper circulation or other relevant management experience
• Valid driver’s license, excellent driving record and dependable transportation with valid insurance

Material and Equipment Frequently Used
• Printer/copier
• Calculator, phone, and fax machine

Working Environment and Physical Activities General office environment; this position also requires field supervision of distribution carriers and sites throughout the city of Pueblo. Note: This job description is not intended to be exhaustive of all duties, responsibilities or qualifications associated with this job. GateHouse Media and its subsidiaries provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.