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Healthcare Services Account Manager


Posted: 9/20/2018
Job Reference #: 1455409
Keywords: marketing

Job Description

Healthcare Services Account Manager

Job Number

Additional Cities

Career Level

Relocation Assistance

GE Healthcare

Business Segment
Healthcare USA & Canada


United States

Additional States/Provinces

Role Summary/Purpose
The clinical and technical commercial expert for GE Service products and/or services in Denver, CO area.

Essential Responsibilities
-Accountable for Annual achievement of multiple sales and revenue OP targets for assigned territory
-Provide input to deal pricing strategy and ensure pricing compliance for segment opportunities
-Generate leads for Asset Management /Optimization opportunities.
-Manage install base and drive lifecycle management. Maintain strategic focus on lifecycle cost for GE equipment.
-Collaborate with Director of Service (DOS) and Account Manager (AM) within the Zone to provide seamless customer service.
-Manage operating plan objectives relative to Point of Sale (POS), Renewal (DI, CS) Warranty Conversion, Multi-Vendor Expansion, and GE Winbacks
-Cultivating, leveraging, and developing long-term customer relationships, including "C" level and Senior VP level relationships, coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs. Identify & respond to key account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools
-Continuously develop and improve a network of key opinion leaders within the assigned territory.
-Track and communicate market trends to/from the field including competitor data, and develop and lead effective counter-strategies
-Maintain up to date detailed knowledge of customer product / services. Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers.
-Continuously update understanding the customers changing clinical and/or operational issues and challenges
-Create viable product configurations which meet customer needs effectively, while achieving optimum margin for GE
-Differentiate assigned product offering during the various stages of the sales process, effectively using GE resources and approved product marketing and product promotion material to actively support the customer through their decision making process towards a successful outcome for GE
-Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company.
-Prospect for new customers and business in addition to growing and maintaining our existing customer portfolio.
-Drive tender/bid process including the needs qualification, vendor selection, quotation and closure CA of their product/solution/service opportunities to meet orders, sales and margin targets as well as to maximize customer satisfaction assigned territory
-Create and maintain opportunities in the applicable sales funnel tool and/or CRM tools
-Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs
-Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction
-Contribute to account plans where applicable at accounts covered by account managers/executives. Continuously educate and coach account team members on their product/service/solution strategy and offerings.
-Collaborate with and leverage subject matter experts and other resources within GEHC channels to build relationships and secure business
-Share and follow-up identified leads to other product lines within own accounts and or One GEHC accounts

1. Bachelor’s degree and a minimum of 2 years selling experience
2. Previous experience in the Healthcare industry and/or commercial sales
3. Excellent verbal and written communication skills in local language
4. Ability to synthesize complex issues and communicate in simple messages
5. Excellent negotiation & closing skills
6. Strong presentation skills
7. Strong relationship building skills
8. Must be willing to be located in the territory (Denver, CO)
9. Ability to energize, develop and build rapport at all levels within an organization and work well within a team
10. Valid motor vehicle license

Desired Characteristics
1. Proven experience and success selling imaging products or Service
2. Hospital executive relationship building skills

About Us
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.

Primary Country
United States

Primary State/Province