General Dynamics Information Technology
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Comm Focal Point Technician
at General Dynamics Information Technology
- Requisition ID
- # of Openings
- Job Function
- Security Clearance Level
- Full/Part Time
- Full Time
LOCATION: US AIRFORCE ACADEMY (USAFA)
Provides communications support for the 10th Communications Squadron on the United States Air Force Academy (USAFA).
PRIMARY DUTIES: Reports to the CFP lead and is part of a call center that is the single point of contact for the 10th Comm Squadron. Receives communication equipment trouble calls over the phone or through email and assigns Remedy tickets to the applicable work center across multiple networks. Must possess a basic understanding of Windows 7/10 along with computer network architecture and overall function. Excellent customer service skills are required and be able to function in a high stress environment.
SECONDARY DUTIES: Provides direct CFP support for the 10th Comm Squadron: Identifying a communication issue and assigning the repair request to the appropriate technicians. Assists with updating all 10th Communications Squadron scheduled and unscheduled maintenance, inputs data into multiple Government-provided databases. These databases include but are not limited to the Work Order Management System (WOMS), Remedy, and Integrated Maintenance Data System (IMDS). Responsible for 10th Comm Squadron base announcements. Provides on-call/after-hours support as defined in the PWS.
Associates Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience.
3-5 years of experience in help desk or communication focal point operations
Secret Clearance Required
DoD 8570 IAT Level II Certification Required
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.