Hospital Corporation of America

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Oncology Nurse Navigator

at Hospital Corporation of America

Posted: 1/22/2019
Job Status: Full Time
Job Reference #: 03174-75907
Keywords: nursing

Job Description

Full Time Oncology Nurse Navigator
Registered Nurse (RN)

HealthONE is the largest healthcare system in the metro Denver area with more than 10,000 employees. As part of the our family, The Medical Center of Aurora, North Suburban Medical Center, Presbyterian/St. Luke's Medical Center, Rocky Mountain Hospital for Children, Rose Medical Center, Sky Ridge Medical Center, Swedish Medical Center, and Spalding Rehabilitation Hospital work together to provide a higher level of care.

In addition, our family of services includes six hospital free-standing emergency departments and numerous ambulatory surgery centers, occupational medicine clinics, physician practices, imaging centers, and AIRLIFE-DENVER, which provides critical care air and ground transportation across a 10-state region.

Here is what you can expect from working as a Nurse Navigator for HealthONE:

You will function as a member of the multidisciplinary team as an advocate and educator for patients from point of entry, through diagnostic studies, diagnosis and treatment plan for cancer through survivorship.

Your primary function is to build a relationship with patients and physicians, to coordinate a plan of care including appointments, transportation, education, provision and / or enablement of support services and representation within the multidisciplinary care environment.

You will also assumes responsibility and accountability for the management of resources to achieve efficient, high quality outcomes for each cancer patient including support for interdisciplinary and cross facility collaboration e.g. tumor boards, and referrer communication.
On an aggregate level, You will track performance of the program in line with HCA, division and facility goals (growth, quality, practice guidelines, etc.) and identify opportunities to streamline care practice, for example through development of evidence-based guidelines.

The Nurse Navigator will serve as a liaison between the patient and family, primary care physician, internal and external care providers, specialists, referrers, support network members e.g. social workers, and the wider healthcare community. This role will include conducting internal and external outreach and marketing.
Benefit Highlights:
• Training and Professional Development
• Tuition Reimbursement
• 401k (3%-9% match based on tenure)
• Employee Stock Purchase Plan
• Full Medical, Dental, and Vision insurance
• Healthcare and Dependent Care Flexible Spending Accounts

About us: HCA- Click to learn more
• Founded in 1968 with the guiding mission of being committed to the care and improvement of human life.
• 240,000 employees
• 250 locations in 20 states and England
• A Top 100 Healthcare Provider –Fortune Magazine
• Named a World's Most Ethical Company 9 years running
• HCA strengthens the communities we serve averaging 30,000 volunteer hours annually along with millions of dollars in financial contributions.

INTRODUCING our harmonizing mission, vision, values and standards of behavior

The Continental Division of HCA has adopted a shared mission, vision, values and standards of behavior that brings out the best in us individually and collectively.
We offer these as principles for all of us to live by every day, use in all our decisions, and to guide our daily behavior.

Above all else, we are committed to the care and improvement of human life.

To bring extraordinary healing, to all human beings.


Integrity– Doing the right thing, even when no one is watching.

Compassion – Be appreciative to the needs of others and sympathize with their situation.

Accountability - Take ownership for how actions impact outcomes.
Respect – Value others and accept diversity.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Duties and Responsibilities:

Duties include but are not limited to:
• Serve as patient advocate from first suspicious finding to survivorship and follow-up.
o Initiate contact with patient and introduce navigation program and role at time of suspicious finding (or at entry into the HCA care system, if later) and provide support to navigate the healthcare system.
o Be available to patients and families throughout their care as an open, knowledgeable and empathetic contact for all care needs.
o Respond to patient challenges until resolution is achieved.
• Assess patients' medical, social and psychosocial and other care needs
o On an individual basis using appropriate tools to identify need and potential resolution e.g. quality of life assessments, clinical research study selection criteria.
o Identify health disparities and remove barriers to care e.g. referral pathway barriers
• Provide appropriate teaching, outreach, and education to patients and families. The aim of this work being to ensure the patient is empowered to manage his or her own health.
o Explain the cancer care system to patients and their families throughout the care pathway.
o Support providers to assist patients in understanding their diagnosis, treatment options, and the resources available, including educating eligible patients about appropriate clinical research studies and technologies.
o Provide education on subjects that fall beyond the scope of individual modalities e.g. access to supportive care, financial support, return to work.
o Provide education through formalized routine groups or classes to meet identified unmet needs in the community
• Streamline appointments and paperwork by helping patients with scheduling appointments and preparation.
o Ensure the organization of appointments, and explain the sequence of treatment to assure the treatment plans.
o Ensure smooth transitions between care modalities, facilities and providers including introduction of patients to appropriate care givers.
o Establish algorithms, documents, and formalized processes for transition in commonly followed care pathways.
• Coach and help patients to remove barriers with issues of insurance, transportation, child care, financial resources, language so they may focus on getting the care they need.
• Initiate referrals to hospital and community resources to connect patients with resources and support systems.
• Conduct follow-up conversations as needed with all patients and communicate concerns, changes, or social needs in patient health to appropriate MD or other appropriate care providers.
• Attend patient care planning conference and other meetings as necessary.
o Ensure that appropriate patient data are available and patients are appropriately assessed and documented at patient care planning conferences including identification of appropriate clinical research study options.
o Contribute as appropriate to patient care planning conference based on assessed patient need.
• Track and document interventions and outcomes.
o If appropriate, support definition of datasets and ensure appropriate data are collected to track system interventions and outcomes.
o Ensure appropriate communication of patient progress to referring physicians and other care providers.
o Work with data experts such as cancer registrars to support collection of data for e.g. national quality measures.
• Drive process improvement.
o Ensure reporting is in place to demonstrate program outcomes and support performance improvement activities.
o Make appropriate recommendations for changes to the current program both locally and at a corporate level, and assist in delivering program improvement.
• Conduct outreach to referrers, providers and other medical professionals as well as to the corporate ‘customer' community [Optional by market].
o Establish and maintain positive working relationships with key internal and external customers (including e.g. physicians, nurses, radiology staff, social services staff, radiation oncology staff, business office staff, etc.).
o Educate each constituent on the role and benefits of a navigation program and high quality cancer care.
o Recognize scope and limitations of role and regularly access clinical supervision as a support to the role.
o Provide referrers with timely data on patient progress.
• Stay current on the latest oncology nursing developments and participate in conferences.
• Ensure service continuity.
o Establish appropriate mechanisms to ensure service continuity during both planned and unplanned absence and undertake succession planning.
• Undertake other duties as assigned.
• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”
• During your employment with SCRI you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.

Knowledge: A body of information needed to perform a tasks; May be obtained through education, training or experience
• Review and understand medical records and other patient care information.
Skills: The proficiency to perform a certain task
• Skills in computer systems including Microsoft Office, email and internet to support patient navigator role.
• Ability to communicate in Spanish [Optional by market].
Abilities: An underlying, enduring trait useful for performing duties
• Tenacity, self-motivation and initiative necessary to drive the patient navigator program for HCA.
• Demonstrates behaviors of a team player.
• Flexible to the changing needs of the patient, team and work environment
• Ability to advocate and champion excellence in the provision of care.
• Ability to engage and work collaboratively with all internal and external consumers and stakeholders e.g. patients, families, surgeons, nursing staff, referrers etc. and win respect on a broad range of health and business issues.
• Ability to comprehensively assess patient / family psychosocial / care needs.
• Ability to effectively and efficiently track the care delivery process for each patient with the attention to detail to identify where intervention is required.
• Ability to think critically:
o Trending patient responses and program issues
o Proactively make decisions and problem solve in the presence of ambiguity and changing system and patient needs.
• Ability to self-direct including prioritization of multiple simultaneous tasks.
• Ability to empathetically, openly and supportively communicate both verbally and in written media.
• Ability to maintain strict confidentiality.
• Ability to demonstrate sensitivity to cultural needs.
• Ability to seek regular input to build strong self-awareness.
• Ability to seek regular input from team members and other stakeholders on strengths and areas for development within the program.