Patient Account Collections Rep

TITLE: Patient Collections / Company Account Representative

JOB SUMMARY: Serves in a professional capacity as Patient Collections Specialist and Company Account Representative in the Patient Financial Services (PFS) department at Glenwood Medical Associates. Demonstrates great communication and people skills, both with internal and external customers. Maintains a high level of professionalism when dealing with interdepartmental issues by placing the customer first. Works directly and courteously with patients and companies by providing information and explanation of billed clinical services and collection proceedings. This position relies on new and pre-established instructions and guidelines to perform the functions of the job; persons must be able to take direction well and demonstrate understanding of such guidelines. 

DUTIES AND RESPONSIBILITIES:

1) Works with patients/companies in a friendly and effective manner on billing and collection issues 

2) Assists with the training of other PFS staff 

3) Works and completes aged reports, unapplied credit reports, and refunds 

4) Handles return checks

5) Posts company and patient payments both in person and over the phone

6) Works bankruptcy notices

7) Utilizes collection module when dealing with collection accounts

8) Effectively works and communicates with our extended collection agency

9) Notifies billers for all claims that are incorrectly processed or have data entry errors

10) Attends educational classes when necessary to enhance knowledge base

11) Other duties as assigned by PFS Supervisor/team lead or Manager

12) Completes Bad address list

13) Manages Company account set up procedures and Statement follow up

14) Must be able to travel between offices as requested.

CRITERIA FOR EVALUATION: Evaluated on thoroughness in the completion of duties, accuracy, pleasant attitude, dependability, initiative, professional appearance, and the use of tact and mature judgment in relationships with co-workers, companies and patients. Works as a team player with department staff on end-of-month duties.

REPORTING RELATIONSHIP: Reports directly to the Billing Dept Manager.  

Requirements

SPECIAL QUALIFICATIONS:  Must have basic math, computer skills and collection experience. Must be able to establish priorities, meet deadlines, work well under pressure and has excellent verbal de-escalation skills. Previous cash management is a plus. Must be a team player. 

Salary Description

Starting at $19