Medix Staffing Solutions

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Healthcare customer service representative

at Medix Staffing Solutions

Posted: 10/2/2019
Job Status: Full Time
Job Reference #: J3P0PN6PR12M3T1N8CK
Keywords: phone

Job Description

Billing Customer Service Representative

Location: Broomfield, CO 80021

Pay: $14-$18/hr (Depending on expereince)

Hours: Monday-Friday 8am -4:30pm

Position summary of a Billing Customer Service Representative:
As a Billing Customer Service Rep you will be dealing directly with patient inquiries and issues as reported via phone or customer service calls and correspondence regarding billing. You will also oversee collection of outstanding medical bills & setting patients up on payment plans

Job Responsibilities of a Billing Customer Service Representative:

  • These employees will be contacting patients about overdue bills and accounts - Primarily done via telephone contact; however, use of the postal system may be required if there are no telephone numbers available for the patient.

  • Although the main priority is to collect on the account, this person is expected to provide a high level of customer service to the patient.

  • Collecting past due medical bills from patients who have many varying financial situations, medical collectors can commonly offer payment assistance or create individually tailored payment plans unique to a person's financial situation in order to facilitate payment.

Must Have Skills of a Billing Customer Service Representative:

  • HS Diploma or GED
  • 1+ year of customer service experience
  • Ability to communicate effectively and professionally/grammatically correct and knowledge of basic math.
  • Comfortable being on the phone and providing information on patient bills, etc.
  • Experience working on phones in past positions

Billing Customer Service Representative

Location: Broomfield, CO 80021

Pay: $14-$18/hr (Depending on expereince)

Hours: Monday-Friday 8am -4:30pm

Reference number: 89914
1-2 years Customer service experience Ability to handle tough conversations