Medix Staffing Solutions

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Healthcare Customer Service Representative

at Medix Staffing Solutions

Pay: $16 to $18/hour
Colorado </p><p><p><strong> </strong>$16-$18</p><p><p><strong>Hours:</strong> Monday-Friday 8:00 am - 5:00pm </p><p><p>As a Customer Service Representative
Posted: 11/13/2019
Job Status: Full Time
Job Reference #: J3M1NY6KLD6TNNMR3XV
Keywords: call center, phone

Job Description

Healthcare Customer Service Representative

Location: Broomfield, Colorado

Pay: $16-18

Hours: Monday-Friday 8:00 am - 5:00pm

As a Customer Service Representative, you will be responsible for answering, researching, and resolving customer questions, inquiries, requests, and problems in a fast-paced, healthcare call center environment.

Additional responsibilities of the Customer Service Representative include:

  • Receiving requests by mail, telephone, or in person regarding insurance claims/policies
  • Making 50-100 inbound/outbound calls on a daily basis
  • Speaking with customers, assisting with questions they may have regarding their health insurance policy, claims they may have, or any other general questions regarding information on providers
  • Handling provider calls about patient policy holders coverage
  • Responding to grievances, complaints, or appeals
  • Seeking assistance with complex customer issues

Must Have Skills of a Billing Customer Service Representative:

  • HS Diploma or GED
  • 2-5 years of customer service experience
  • Preferred - 1-2 years of call center experience
  • Ability to communicate effectively and professionally/grammatically correct and knowledge of basic math.
  • Comfortable being on the phone and providing information on patient bills, etc.
  • Experience working on phones in past positions

Healthcare Customer Service Representative

Location: Broomfield, Colorado

Pay: $16-$18.00

Hours: Monday-Friday 8:00 am -5:00 pm