Network Global Logistics

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Customer Service Representative

at Network Global Logistics

Posted: 1/22/2019
Job Reference #: *19BB24C058271D3F

Job Description

Requisition Number

Post Date

Customer Service Representative



This position is located in Broomfield, CO. The dress code is casual.

Be a part of Network Global Logistics Express division, one of the country’s largest Next Flight Out, ground expedite, and Service Parts Logistic providers. NGL serves companies directly and is also the sole provider of FedEx Sameday services, the primary provider to FedEx for next flight out services, expedited ground deliveries, and service parts logistics in the United States. Our company operates through partnerships with hundreds of domestic and international agent partners that provide courier pickup, and delivery services on behalf of NGL, and all of the major commercial airlines for air haul lift.

Our 24x7 Global Control Center is now hiring for service-oriented individuals who are career-minded and who enjoy a challenging and dynamic environment. This position works to solve a full range of logistics challenges by engaging with customers and/or agents.

We are currently hiring Customer Solutions Consultants ( Customer Service Representatives) for 1st, 2nd and 3rd shift. The position pays $14 to $16 per hour, depending on experience, plus a shift differential for 2nd and 3rd shift.

• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
• Using NGL’s proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
• Communicate with customers and agents in a professional and courteous manner

Network Global Logistics offers a complete benefits package, including:
• Competitive compensation
• Vacation (PTO)
• Paid Holidays
• Medical, dental, and vision insurance
• Opportunity for advancement
• Employee Assistance Program
• Life insurance and disability
• 401(k) plan (immediate enrollment – no waiting period)

NGL is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to their race, religion, ancestry, age, sex or disability.

• At least 1 year of customer service experience
• Must be at least 18 years old and have a high school diploma or GED
• Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM

• Knowledge of US and world geography and time zones is preferred
• Call Center experience is preferred
• Must have outstanding communication, customer service, and organizational skills
• Be able to operate in a fast-paced and demanding environment
• Be flexible - with the ability to work additional hours as business requires