OmniTRAX

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Transportation Coordinator

at OmniTRAX

Posted: 1/31/2019
Job Status: Full Time
Job Reference #: fef0c6d8-914e-43d5-95f2-76d083db08c5
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Job Description

ESSENTIAL FUNCTIONS:

  • Ensure timely reporting of train crew activities in TMS (RMI), including interchanges, train arrival, and departures
  • Provide daily work orders to field crews
  • Work closely with Class 1s, short line, and switch roads to ensure timely and accurate delivery of customer cars (billing, diversion, etc.)
  • Act as the liaison between field and rail customer regarding changes in scheduled services
  • Assist customers with billing and traffic specific inquiries
  • Communicate specific rail customer requests to local operations staff
  • Ensure HAZMAT railcars are billed properly and are in compliance with current DOT regulations
  • Escalate issues beyond the scope of expertise to Customer Service Center shift supervisor
  • Handle incoming emergency calls and respond with appropriate action
  • Notify rail customers of incidents, business impacts and resolutions
  • Process customer requests including BOLs, releases, and switch requests
  • Professionally interact with railroad operations/customer service teams on local service issues
  • Trace railcars on and off OmniTRAX roads for customers
  • Other duties as assigned

REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES:

  • High School Diploma or GED
  • 2 years of applicable customer service experience where the success of the position relied on accurately receiving, inputting, interpreting and utilizing data to make sound decisions in a fast paced environment
  • Ability to work any 8 hour shift as this is a 20/7 center, hours of operation are 0200-2200
  • High attention to detail and strong organizational skills
  • Demonstrated ability to manage many incoming demands in a short period of time, and organize/ prioritize them in a way that the output business flow is smooth and customer expectations met
  • Strong problem solving and solution creation skills as this is an unscripted environment
  • Strong computer skills and working knowledge of Microsoft Office Suite
  • Strong written and verbal communication skills
  • Other duties as assigned

PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES:

  • Bachelor’s Degree preferred
  • Working knowledge of AS400 preferred; will consider comparable tool
  • Working knowledge of NetSuite software (Microsoft CRM preferred)