Performance Foodservice

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Business Process Analyst

at Performance Foodservice

Posted: 1/29/2019
Job Reference #: 588938

Job Description

Job Title
Business Process Analyst

Job Description
The Business Process Analyst acts as liaison between technical IT staff and line-of-business staff. They will work with both the Systems Analysts in IT and the users of the business processes/systems. They will oversee the tactical day-to-day aspects of discovering, validating, documenting and communicating business process-related knowledge through modeling, simulating and analyzing current and future states. We are looking for a hands-on worker to be responsible for driving the creation of process models and the use of automation.

Responsibilities include:

Model, simulate and use enhanced business process diagrams/modeling tools to drive automation and/or change while demonstrating opportunities for best-in-class process management.

Communicates and translates requirements effectively and ensures proper coordination between the IT organization and the process owners by defining conceptual and contextual levels of detail in the business process models.

Determines and documents the impact of automation and/or change and suggests policy, goal and rule changes. Monitors, measures and reports ROI on all process changes and performs continuous reviews to align processes, models, goals, expectations, automation, with changing business conditions.

Drives the creation of the supporting environment, such as screen interactions, dashboards, rule management, optimization algorithms, etc. Ensures that changes to the process environment are carried out in a seamless fashion.

Works with and through the client relationship managers (who serve as ongoing representatives of client needs), and/or works directly with business unit clients as required.

Shows process stakeholders how to identify and solve process challenges and automation through simulation of different scenarios, analysis of performance metrics, automation, and advanced optimization technique.

Conducts process redesign workshops, educates the business and end users in the value of business process and automation, to hand over the day to day management of their business processes.

Documents, maintains and shares process knowledge by employing methods, techniques, notations, standards and best practices commonly used within the business process community. Searches internal and external resources for pre-built models, templates and services to meet business process needs, analyze the ability to use robotic process automation.

Performs other related duties as assigned.


Job Location
Centennial, Colorado (CO)

1st Shift

Full Time / Part Time
Full Time

EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

Required Qualifications
Bachelor’s Degree, or equivalent experience

Required Experience:
3 – 5 Years of process automation
Robotic process automation tools, project mgmt experience, exposure to Six Sigma/ TQM

Performance Food Group

Job Category
Information Systems

Preferred Qualifications

Preferred Experience:
5 – 7 Years of process auatomation
Robotic process automation tool called Automation Anywhere. PM Experience, Indepth experience with process redesign methods, ie: Six Sigma/TQM

Preferred Professional Certification(s):
Automation Anywhere Certification

Company Description

Through our leading family of foodservice distributors – Performance Foodservice, Vistar and PFG Customized Distribution – Performance Food Group, Inc. (PFG) delivers national and proprietary-branded food and food-related products to independent and national chain restaurants, quick-service eateries, pizzerias, theaters, schools, hotels, health care facilities and other institutions. We operate one of the nation's largest truck fleets, as well as 76 distribution centers and 10 Merchant’s Mart locations across the United States.

Altogether, PFG’s family of distributors offers outstanding service with a wide variety of high-quality products that, along with the strength of our industry-wide relationships and expertise, helps customers run their businesses successfully. Based in Richmond, Va., we operate in all 50 states and employ more than 13,000 people nationwide. For more information, visit