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at Planet Honda
- Golden, CO, USA
- $11.10 to $13.25, DEPENDING ON EXPERIENCE
- Full Time
We are a family owned and operated Automotive Dealership since 1995 placing a high value on conduction business in an ethical and fair way. We are looking for highly motivated individuals, who have an energetic and positive attitude. There is no experience necessary for the position, but the ideal candidate would have a passion for excellence, and enjoy automobiles. This position has excellent opportunity for advancement at Planet Honda and Planet Hyundai. Honda is one of the most popular and trusted brands in the United States that enjoys a very loyal customer base. So if you are a team player and can work with limited supervision, which can perform quality and detailed work, this is the job for you. We provide on-going training and all the tools necessary to have success in the position.
Company: Planet Honda Job Title: Shuttle Driver and Porter Reports to: Service Manager Salary Range: $11.10, to start Job Type: (full time) (non-exempt) The Shuttle Driver and Service Porter is responsible for assisting with tagging vehicles, assisting with answering service phones, assisting with greeting customers, to operate the Service Courtesy vehicle to pick up and drop off service customers for the dealership, to maximize customer satisfaction by maintaining efficient traffic flow through the service lane, and maintaining the cleanliness of the lane, to make-ready all cars upon receipt on the service drive for technicians and to assist the Parts and Service Director, Service Manager, Shop Manager and Service Advisors with any additional duties requested. ESSENTIAL DUTIES Prepare cars for service with protective materials (I.E. floor mats, seat covers, etc.) Remove cars ready to park from service lane, and lock the car after parking it. Return keys to Service Advisor. Respond promptly to cashier's request for customer key pick-up Remove all protective material from cars in drive-out lane after pulling them up for customer pick up Monitor two-way radio system at all times, and respond promptly to calls Maintain the service lane, customer lounge and restrooms neat, clean and orderly at all times. Inspect every hour Maintain customer lounge coffee, ensuring fresh coffee is available to waiting customers during Service Department business hours. Inspect every hour Maintain customer lounge refreshment stocks and inform Office Manager on needed items to re-stock Maintain the entrance and exit to the service and drive out lanes clean and orderly at all times Deliver and pick up customers in a prompt and polite manner
Perform complimentary on the drive alignment check.
Complete a log at the time of delivery and request customer's signature. Help maintain the professional appearance of the service department and the courtesy van Be responsible for the basic upkeep of the courtesy shuttles: check oil with each fill-up, ensure that the van is lubricated the first week of each month, and get annual state safety inspections before they are due Secure courtesy shuttle on premises, usually inside the shop, before leaving for the day Assist Service Advisors in the Service lanes as needed such as tagging and moving vehicles or answering telephones or greeting customers Must be legally and technically able to safely operate Company and customer-owned vehicles, automatic and manual transmissions Must be insurable by Company insurance carrier Must follow Company safety policies and practices, and immediately report any and all accidents to the General Manger, Parts and Service Director, Service Manager, Shop Manager or Human Resources Manager Have a professional working relationship with the Parts and Service Director, Service Manager, Honda Shop Manager, Parts Manager, Parts Sales personnel and Service Advisors to ensure efficiency and accuracy in all aspects of Company and Customers. OTHER DUTIES Must be able to work in changing weather conditions, including ice and snow removal Any other duties as assigned by management Assist Service Detail Technician, if need, and Wash vehicles after service QUALIFICATIONS: Ability to read and comprehend instructions and information. Valid in-state driver's license and have and maintain an acceptable safe driving record Ability to use computer Will be trained on service department's computer system Ability to communicate well orally and in writing with customers and other contacts Professional personal appearance Good judgment TRAINING: Must attend all Company required courses