Planned Parenthood Rocky Mountains

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Call Center Assistant

at Planned Parenthood Rocky Mountains

Posted: 4/26/2019
Job Status: Full Time
Job Reference #: 344b3924-4c2d-4644-af7e-6260793c947f
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Job Description

Call Center Assistant

Denver
Call Center – Call Center
Full Time

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Planned Parenthood of the Rocky Mountains, which includes health centers in Colorado, Southern Nevada, New Mexico, and Wyoming has been helping individuals make responsible choices for over 100 years.

Since 1916, we have been committed to delivering the highest quality reproductive health care, teaching responsible and age-appropriate sexuality education and have been working diligently to protect a woman's right to choose.

Each year more than 100,000 women, men and teens visit our health centers throughout our four state region - Colorado, Nevada, New Mexico, and Wyoming.

SUMMARY:
Create a positive first impression with callers by providing professional, efficient and caring service within the Call Center. Answer client questions, schedule appointments, and offer services referrals as needed. This is an hourly, non-exempt position. This is an hourly, non-exempt position. This position is full time and is not currently available at part time hours.

ESSENTIAL FUNCTIONS

Manage a high volume of calls, collect and input client demographics and schedule appointments for clients using Electronic Practice Management.

Triage calls to the Call Center NP as needed and appropriate.
Maintain client confidentiality.
Maintain a sensitive and warm demeanor with callers while doing repetitious work.
Provide information about all services offered by PPRM, including pre-appointment information as appropriate.
Understand grants and funding sources and be able to discuss with clients as appropriate.
Refer callers to outside providers for services PPRM does not offer.
Respond to incoming calls that require following established emergency procedures.
Perform additional duties as assigned.
Participates in abortion services (participation can include referrals, information, education, counseling, performing, scheduling, etc.

QUALIFICATIONS

Strong customer service

Communication and organizational skills.
High school diploma or equivalent.
Previous Planned Parenthood or equivalent experience preferred.
Must have basic computer skills and experience.
Type (keyboard) professionally and accurately at a minimum of 35 wpm.
Bi-lingual (English/Spanish) preferred.

Previous call center experience is strongly preferred.

Background Check Required

Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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