Public Service Credit Union

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Branch Manager I

at Public Service Credit Union

Posted: 11/3/2017
Job Status: Full Time
Job Reference #: 4501
Keywords: credit, credit union

Job Description

We are now hiring
Req #809
Branch Manager I
Thursday, October 5, 2017
The Branch Manager is accountable for the service and sales activities, marketing plan, operating budget, profitability and operational integrity of the branch. They are responsible for maintaining a highly motivated, well-trained sales team in order to provide exceptional member service and meet the financial needs of our members. He/she represents the credit union in the community with focused efforts on building and maintaining strong community relationships and increasing business opportunities for Public Service Credit Union.

Essential Duties/Responsibilities

* Responsible for overall branch financial results, member satisfaction, operations  effectiveness, productivity, and cost effectiveness.
* Create a positive work environment and ensure optimum branch staffing. Provide direction and leadership to branch staff with emphasis on delivering excellence in member service, achieving sales goals, and teamwork.
* Evaluate, develop, motivate and train branch personnel, coach staff in sales and service  activities. Ensure branch staff has strong product and process knowledge. Responsible for all management functions including: hiring, training, performance management, scheduling, cross-training and succession planning, timekeeping, etc. 
* Manage the branch to achieve sales and growth goals, communicate goals and strategies daily and via weekly staff meetings, explain changes, gain commitment, build teamwork and  cooperation within the branch and throughout the organization. 
* Maintain key member relationships, responsible for the branch meeting service standards in all  interactions.
* Address member and employee satisfaction issues promptly.
* Be a visible presence in the local community. Promote the credit union and build relationships through active participation in business, community, and charitable organizations events and activities. 
* Maintain thorough knowledge of lending processes, security and fraud procedures, and the  functions of all automated equipment. Serve as a branch-wide source of knowledge on credit union operating procedures in order to provide necessary support to branch staff.
* Assess local market conditions and identify current and prospective sales opportunities. Direct and manage consistent and ongoing business development activities. 
* Stay abreast of competing markets and provide reports on market movement and penetration. 
* Conduct on going analysis of branch activities, workflow and operations with a specific strategy  devised towards meeting goals and objectives.
* Follow all safety and security guidelines to properly safeguard member and organization assets.
* Manage losses and other risk issues and ensure financial losses are within acceptable guidelines.
* Successfully develop and follow an annual operating plan and budget leading to expense control, select purchasing and efficient property management.
* Ensure the application of, and compliance with regulation, policies, procedures, and operational  integrity. Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements. 
* Keep informed on developments and trends in the financial services industry, particularly with regard to new products, services and technological advances.
* Share knowledge with other branches and headquarters on effective practices, competitive  intelligence, business opportunities and needs.
* Assist in defining and developing strategy needed to set or meet organizational goals.
* Recommend and help develop and implement new policies and procedures.
* Embrace ongoing education and learn/apply new skills and software applications.
* Regular attendance and punctuality are essential functions of the job. 
* Perform other job duties as assigned.

 Job Qualifications

Knowledge, Skill and Ability:
* Track record of leading and coaching team to "higher" results, including sales excellence, consistent delivery of exceptional service, and operational integrity.
* Strong people management skills; able to build and foster teamwork; coach, train and develop employees.
* Demonstrated track record of success in sales and customer service. Proven success in building strong customer relationships and new business development. 
* Excellent verbal, written and interpersonal communication skills with the ability to explain  programs, loan terms, features, policies and benefits to customers and business partners.
* Advanced knowledge and understanding of PSCU financial products and services.
* Strong analytical, problem solving and decision making skills.
* Strong attention to detail and excellent organizational skills; ability to manage multiple  priorities.
* Must be proficient in MS Office (Outlook, Excel, Word)
* Ability to maintain confidences.
* Multi-lingual capabilities to include Spanish are a plus.
* Must possess and maintain a valid Colorado drivers’ license and provide proof of insurance.
Education or Formal Training:
Bachelor’s degree in Business/Finance or equivalent work experience.
Minimum of three years of financial or sales management experience.

Pay Type: Salary

Min Hiring Rate: $54,000.00

Required Education: Bachelor’s Degree

Location: Aurora, Aurora, Colorado, United States of America

Application Instructions

To apply directly to Public Service Credit Union, please click the link below. Another window will open and allow you to apply directly online.

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