Reliance Home Comfort
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HVAC Service Technician
at Reliance Home Comfort
To support our continued growth and provide excellence in customer service and satisfaction, we are looking for a high energy, results focused individual for the following role:
Position: HVAC Service Technician
Location: Windsor, ON
Reports to: Operations Manager
Reliance Home Comfort is proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures 2016 ! &Glassdoor: Best Places to Work 2018!
The importance of culture in driving our success has long been endorsed internally at Reliance – it is our Home Team Advantage. Congratulations to our team members for living our guiding principles with a commitment to diversity and inclusion, and an unwavering focus on customer service.
Click here to discover why our Team Members are Proud to be Reliance – and why you will be too.
Our “Better is Better” culture has inspired us to offer a Team Member Technical Training Assistance Program. We are proud to support our Team Members by offering tuition reimbursement and additional paid apprentice leave above employment insurance while they further their education. Join our team today!
Reliance Comfort Limited Partnership offers essential home services to customers across Canada keeping homeowners warm in the winter, cool in the summer and with an endless supply of hot water. Reliance is a $600 million business today having doubled in size over the last 5 years. The Reliance portfolio consists of over 1.7 million residential rental assets in Ontario and is North America’s largest portfolio of rental water heaters. It is also Canada’s largest heating and cooling company. What has remained core to the business in our fast growing company is the continual development of strong customer relationships and loyalty, and investment in team members and systems necessary to cost-effectively and efficiently manage the business. Past performance and future plans demonstrate that the business is doing the right things in its quest to become the destination of choice in its vertical by offering consumers products and services they want and value. The organization is well positioned to continue to out-perform others in a competitive marketplace.
Primary Mission: You will be responsible for creating a positive relationship with customers as you professionally service, install and promote Reliance Products and Services for their homes.
- Ability to promote, educate, and communicate effectively to customers various HVAC options
- Perform all maintenance, service and installations in accordance with manufacturer specifications
- Adhere to all safety rules and procedures and relevant regulatory requirements.
- Represent Reliance in a professional, courteous and customer service oriented manner on each and every call.
- You are a proud ambassador for our company.
- Maintain, repair, perform diagnostics, on operation of existing residential equipment
- Perform general and specific equipment inspections
- Correctly instruct customers on proper care and maintenance.
- Explain the value of Reliance products, services and programs on every call
- Maintain up-to-date knowledge of all modern equipment and regulations
Skills, Abilities and Experience:
- Must meet Company requirements with respect to general qualifications.
- Completed a minimum of Grade 12 or equivalent.
- Must have a Gas Technician II license.
- Received certificate of qualification (C of Q) as an Air Conditioning Mechanic (Ontario – 313d).
- Must have valid Ozone Depletion Prevention (ODP) card.
- Must have at least a Class G Driver’s License.
- 3 – 5 years of field experience in service of Water Heaters & HVAC equipment, would be an asset.
- Be willing and able to work rotating shifts and standby duties as required.
- Must be physically capable of performing all work required of this position, i.e. occasional lifting of 15 kg up to shoulder height, frequent bending, occasional squatting/kneeling, working inside and outside in all types of weather within environments that can be dusty and/or slippery.
- Must be able to communicate clearly and effectively, both in written and verbal communications.
- Must have strong interpersonal and problem solving skills.
- Must have outstanding customer service skills.
- Must be able to demonstrate ability to understand/learn new technologies (i.e. Electronics/ electricity).
- Very punctual and dependable.
- Must be willing to wear Company provided uniform.
- Maintain company vehicle to neat clean and safe standard.
Please note that this position requires a Criminal Background Check and Driver’s Abstract be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.