Alterra Mountain Company

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SB - Hotel Bell Staff/Valet - Summer Seasonal - Full/Part Time

at Alterra Mountain Company

Posted: 5/8/2019
Job Status: Full Time
Job Reference #: 2c1cdbde-6740-4779-9b70-30f40f1610c1
Categories: Drivers

Job Description

Love guest service and have a great driving record? Come and welcome guests to the Steamboat Grand! Must have a current driver’s license. One year of guest service work experience is mandatory.

Detailed job description, including responsibilities, work performed, tools or equipment used, ect:
• Greet guests and owners arriving and departing from the hotel, open the doors, park guest’s cars, totes luggage and guest personal belongings to and from their rooms
• Provide superior service to our customers (internal and external) at all times
• Follow the Resort Etiquette Guidelines while interacting with the guest and respond to all guests in a courteous efficient manner
• Maintain cleanliness and safety of lobby and entryway, vacuum carpets, clean windows, shovel snow, remove trash, mop floors, empty trash cans, maintain fireplace, and keep bellman closet clean
• Assist front desk staff as needed, answer phones, back up switchboard during busy periods, deliver messages and packages to guests and staff

• Knowledge of the hotel’s fire system and procedures in the event of an emergency
• Compliance with all company policies and procedures as well as any regulatory requirements 
• Other duties, as assigned

Minimum skills, experience, and education required for this job:
• Read, write, and interpret documents such as safety rules, operating and maintenance instructions and procedure
• Operate a standard transmission (stick shift) vehicle preferred
• Must have at least one year customer service employment experience
• Operating a vehicle is an essential function of this position. Must meet SSRC minimum driving standards and have current Driver’s license; a successful motor vehicle record background check is required
• Speak effectively before groups of customers or employees of organization
• Interact and maintain positive relationships with guests, co-workers and management consistent with SSRC’s Service Excellence standards
Physical Requirements:
• Must be at least 18 years of age
• Lift and carry up to 75 lbs on a frequent basis
• Communicate clearly in English both written and verbal

Miscellaneous information:
• This is an hourly paid position and is subject to overtime pay
• Employment for this job is contingent upon the successful completion of a background check

Steamboat Ski & Resort Corporation is an equal opportunity employer