Alterra Mountain Company

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SB - Ticket Checker - Winter Seasonal - Full Time

at Alterra Mountain Company

Posted: 1/30/2019
Job Status: Full Time
Job Reference #: e98db76c-eb78-4ae0-ae9b-11fb3661b40f
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Job Description

As part of the Lift Operations staff, you will be involved in a number of aspects of our mountain operations. This position is very important to the overall operation of the Steamboat Ski & Resort Corporation as you will be responsible for ensuring that every guest accessing our 2.965 skiable acres has a valid ticket or pass. Apply if you have excellent customer service skills and can recognize and resolve ticket issues.  If selected for an interview, please look for an email from lifts@steamboat.com.

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:
• Greet every guest, assist, and provide information (grooming reports, weather, conditions at the top, etc)
• Check each rider for a valid ticket or pass
• Responsible for proper care and operations of ticket scanner (assigned daily)
• Courteously handle situations related to ticket problems
• Control and organize the guests in the maze
• Manage conflicts and difficult situations in a busy environment
• Must maintain a professional well-groomed appearance
• Be familiar with special mountain events
• Comprehensive knowledge of all Steamboat Ski & Resort Corporation and tickets
• Knowledge of the resort and community
• Other duties, as assigned

Minimum skills, experience, education and ability required for this job:
• High School diploma or GED equivalent, preferred
• Must be authorized to work in the US or have a valid work permit
• Ski or snowboard experience is helpful but not required
• Willingness to greet and assist every guest
• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards
• Compliance with all company policies, safety and procedures as well as any regulatory requirements

Physical Requirements:
• Shovel, scoop and rake snow
• Stand for long periods of time
• Work in extreme weather conditions
• Must maintain a professional well-groomed appearance
• Read, write, and communicate verbally in the English language
• Must be comfortable lifting up to 30 lbs. on a daily basis
• Ski or snowboard experience is helpful but not required

Miscellaneous information:
• This is an hourly non-exempt position and is subject to overtime pay
• Position requires working weekends and holidays as needed

Steamboat Ski & Resort Corporation is an equal opportunity employer