STRUCTURAL INTEGRITY ASSOCIATES

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IT Operations Manager

at STRUCTURAL INTEGRITY ASSOCIATES

Posted: 8/24/2019
Job Reference #: 176
Keywords: computer, system

Job Description

Location:
DENVER

Job Code:
176

# of Openings:
1

Position: IT Operations Manager

Location(s): Charlotte, NC and Denver, CO

Profile

Structural Integrity (SI) is looking for an experienced IT professional to join our nationwide IT team. Reporting to the Director of IT, the Operations manager will lead a highly skilled team of system & network administrators responsible for SI’s US based windows systems and Azure/Office 365 environment nationwide. This includes hardware deployment and service, maintaining high availability of key corporate systems, and ensuring effective and efficient daily operations. You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.

Key Responsibilities

Management & Strategy

  • Providing the vision, leadership, and management for the IT services being delivered to SI, including but not limited to IT infrastructure services, IT operations, IT End User support, and our IT Operations.
  • Hiring, developing, mentoring, and managing the highest caliber IT organization dedicated to excellence in customer service and care
  • Help Define and contribute to the overall goals within the IT department including short term and long-term planning to align with the strategic goals of the company.
  • Ensure that all IT Operations projects are well defined, planned and executed, with strong emphasis on communication and testing
  • Partner with key members of IT and the Business to support ongoing business requirements.
  • Identify areas for process improvements.
  • Manages, maintains and balances annual operational budget
  •  
  • Manages nationwide network LAN, WAN, SD WAN, Wireless, etc.
  • Assist the staff responsible for the deployment, maintenance and support of hardware and software.
  • Ensure that service delivery and customer satisfaction exceed published service levels and coordinate escalation of issues as required
  • Managing Windows server environments, including anti-virus, patching, monitoring, and other activities that will maintain the integrity and uptime requirements for the company.
  • Oversees companywide backup and Disaster Recovery (including planning and testing)

Help Desk

  • Oversees helpdesk and issue tracking system
  • Manage hardware and software assets, including computer lifecycle and imaging process
  • Directs, tracks, delegates, and reviews the IT Helpdesk tickets to ensure that they are resolved in a timely manner
  • Support end users both in office and remote by talking through a series of actions, either face-to-face, over the telephone, or VIA email to help set up systems or resolve issues.

Security, Process, other

  • Improve operational systems, processes and best practices that guarantee organizational well-being
  • Collaborate with the application team on support and ongoing integrations and upgrades
  • Develops and implements operations procedures for standardized IT operations.
  • Monitors systems availability and other indicators of customer satisfaction using continuous quality improvement.
  • Creating, contributing to and ensuring adherence to SI’s ITs global guidelines, standards, methodologies and frameworks.

Skills

   Soft Skills

  • Strong customer service skills
  • Effective relationship management, communication, and presentation skills with demonstrated success dealing effectively with customers, vendors, peers and senior management
  • Strong understanding of networks and network security devices
  • Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
  • Ability to effectively resolve conflicts and issues; ability to engage employees and build high functioning team
  • Ability to set clear expectations, manage team performance and build high morale among team members
  • Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
  • Demonstrated excellent analytical and quantitative skills
  • Ability to exercise discretion and good judgment in making decisions
  • Proficiency in word processing and spreadsheet computer software applications
  • Experience creating system designs and architectures
  • Experience developing and documenting operational processes and procedures
  • Excellent troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to be flexible and work under high pressure in a complex environment

   Technical Skills

  • Proven track record of managing & developing IT leaders.
  • 10 years of relevant IT management experience
  • Experience supporting Virtualization, Backup and Storage Administration, SAN, NAS Network Administration – WAN, LAN, routers, switches, firewalls, load balancers, IDS/IPS
  • Demonstrable experience supporting large Windows/Office 365 environments
  • Experience supporting enterprise applications
  • Strong understanding of networks and network security devices
  • Knowledge of ITIL’s service desk model is a definite asset
  • Experience negotiating service contracts with external vendors
  • Comprehensive working knowledge of Windows 7/10, Server 2010/12/16, Azure & Office 365 (E3) with 5 years of ‘hands-on’ industry experience
  • Demonstrated ability to manage both a virtual and local team
  • Occasional travel required
  • Proven Project Management experience, PMP certification a plus

Education Requirements

Bachelors degree in Computer Science or Engineering

Number of Years Experience

7 - 10 years of IT experience with 6 years in IT operations

5-10 years’ experience in a management position

Why Consider SI?

  • Employee owned company
  • Incomparable industry reputation
  • Robust compensation and benefits programs
  • Entrepreneurial spirit
  • Relocation assistance provided
  • Employee stock ownership (ESOP) participation

Profile


Structural Integrity (SI) is looking for an experienced IT professional to join our nationwide IT team. Reporting to the Director of IT, the Operations manager will lead a highly skilled team of system & network administrators responsible for SI’s US based windows systems and Azure/Office 365 environment nationwide. This includes hardware deployment and service, maintaining high availability of key corporate systems, and ensuring effective and efficient daily operations. You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.


Key Responsibilities


Management & Strategy

  • Providing the vision, leadership, and management for the IT services being delivered to SI, including but not limited to IT infrastructure services, IT operations, IT End User support, and our IT Operations.
  • Hiring, developing, mentoring, and managing the highest caliber IT organization dedicated to excellence in customer service and care
  • Help Define and contribute to the overall goals within the IT department including short term and long-term planning to align with the strategic goals of the company.
  • Ensure that all IT Operations projects are well defined, planned and executed, with strong emphasis on communication and testing
  • Partner with key members of IT and the Business to support ongoing business requirements.
  • Identify areas for process improvements.
  • Manages, maintains and balances annual operational budget
  •  
  • Manages nationwide network LAN, WAN, SD WAN, Wireless, etc.
  • Assist the staff responsible for the deployment, maintenance and support of hardware and software.
  • Ensure that service delivery and customer satisfaction exceed published service levels and coordinate escalation of issues as required
  • Managing Windows server environments, including anti-virus, patching, monitoring, and other activities that will maintain the integrity and uptime requirements for the company.
  • Oversees companywide backup and Disaster Recovery (including planning and testing)

Help Desk

  • Oversees helpdesk and issue tracking system
  • Manage hardware and software assets, including computer lifecycle and imaging process
  • Directs, tracks, delegates, and reviews the IT Helpdesk tickets to ensure that they are resolved in a timely manner
  • Support end users both in office and remote by talking through a series of actions, either face-to-face, over the telephone, or VIA email to help set up systems or resolve issues.

Security, Process, other

  • Improve operational systems, processes and best practices that guarantee organizational well-being
  • Collaborate with the application team on support and ongoing integrations and upgrades
  • Develops and implements operations procedures for standardized IT operations.
  • Monitors systems availability and other indicators of customer satisfaction using continuous quality improvement.
  • Creating, contributing to and ensuring adherence to SI’s ITs global guidelines, standards, methodologies and frameworks.

Skills


   Soft Skills


  • Strong customer service skills
  • Effective relationship management, communication, and presentation skills with demonstrated success dealing effectively with customers, vendors, peers and senior management
  • Strong understanding of networks and network security devices
  • Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
  • Ability to effectively resolve conflicts and issues; ability to engage employees and build high functioning team
  • Ability to set clear expectations, manage team performance and build high morale among team members
  • Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
  • Demonstrated excellent analytical and quantitative skills
  • Ability to exercise discretion and good judgment in making decisions
  • Proficiency in word processing and spreadsheet computer software applications
  • Experience creating system designs and architectures
  • Experience developing and documenting operational processes and procedures
  • Excellent troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to be flexible and work under high pressure in a complex environment

   Technical Skills


  • Proven track record of managing & developing IT leaders.
  • 10 years of relevant IT management experience
  • Experience supporting Virtualization, Backup and Storage Administration, SAN, NAS Network Administration – WAN, LAN, routers, switches, firewalls, load balancers, IDS/IPS
  • Demonstrable experience supporting large Windows/Office 365 environments
  • Experience supporting enterprise applications
  • Strong understanding of networks and network security devices
  • Knowledge of ITIL’s service desk model is a definite asset
  • Experience negotiating service contracts with external vendors
  • Comprehensive working knowledge of Windows 7/10, Server 2010/12/16, Azure & Office 365 (E3) with 5 years of ‘hands-on’ industry experience
  • Demonstrated ability to manage both a virtual and local team
  • Occasional travel required
  • Proven Project Management experience, PMP certification a plus

Education Requirements


Bachelors degree in Computer Science or Engineering


Number of Years Experience


7 - 10 years of IT experience with 6 years in IT operations

5-10 years’ experience in a management position


Why Consider SI?


  • Employee owned company
  • Incomparable industry reputation
  • Robust compensation and benefits programs
  • Entrepreneurial spirit
  • Relocation assistance provided
  • Employee stock ownership (ESOP) participation

  • Employee owned company

  • Incomparable industry reputation

  • Robust compensation and benefits programs

  • Entrepreneurial spirit

  • Relocation assistance provided

  • Employee stock ownership (ESOP) participation


Profile

Structural Integrity (SI) is looking for an experienced IT professional to join our nationwide IT team. Reporting to the Director of IT, the Operations manager will lead a highly skilled team of system & network administrators responsible for SI’s US based windows systems and Azure/Office 365 environment nationwide. This includes hardware deployment and service, maintaining high availability of key corporate systems, and ensuring effective and efficient daily operations. You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.

Key Responsibilities

Management & Strategy

  • Providing the vision, leadership, and management for the IT services being delivered to SI, including but not limited to IT infrastructure services, IT operations, IT End User support, and our IT Operations.
  • Hiring, developing, mentoring, and managing the highest caliber IT organization dedicated to excellence in customer service and care
  • Help Define and contribute to the overall goals within the IT department including short term and long-term planning to align with the strategic goals of the company.
  • Ensure that all IT Operations projects are well defined, planned and executed, with strong emphasis on communication and testing
  • Partner with key members of IT and the Business to support ongoing business requirements.
  • Identify areas for process improvements.
  • Manages, maintains and balances annual operational budget
  •  
  • Manages nationwide network LAN, WAN, SD WAN, Wireless, etc.
  • Assist the staff responsible for the deployment, maintenance and support of hardware and software.
  • Ensure that service delivery and customer satisfaction exceed published service levels and coordinate escalation of issues as required
  • Managing Windows server environments, including anti-virus, patching, monitoring, and other activities that will maintain the integrity and uptime requirements for the company.
  • Oversees companywide backup and Disaster Recovery (including planning and testing)

Help Desk

  • Oversees helpdesk and issue tracking system
  • Manage hardware and software assets, including computer lifecycle and imaging process
  • Directs, tracks, delegates, and reviews the IT Helpdesk tickets to ensure that they are resolved in a timely manner
  • Support end users both in office and remote by talking through a series of actions, either face-to-face, over the telephone, or VIA email to help set up systems or resolve issues.

Security, Process, other

  • Improve operational systems, processes and best practices that guarantee organizational well-being
  • Collaborate with the application team on support and ongoing integrations and upgrades
  • Develops and implements operations procedures for standardized IT operations.
  • Monitors systems availability and other indicators of customer satisfaction using continuous quality improvement.
  • Creating, contributing to and ensuring adherence to SI’s ITs global guidelines, standards, methodologies and frameworks.

Skills

   Soft Skills

  • Strong customer service skills
  • Effective relationship management, communication, and presentation skills with demonstrated success dealing effectively with customers, vendors, peers and senior management
  • Strong understanding of networks and network security devices
  • Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
  • Ability to effectively resolve conflicts and issues; ability to engage employees and build high functioning team
  • Ability to set clear expectations, manage team performance and build high morale among team members
  • Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
  • Demonstrated excellent analytical and quantitative skills
  • Ability to exercise discretion and good judgment in making decisions
  • Proficiency in word processing and spreadsheet computer software applications
  • Experience creating system designs and architectures
  • Experience developing and documenting operational processes and procedures
  • Excellent troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to be flexible and work under high pressure in a complex environment

   Technical Skills

  • Proven track record of managing & developing IT leaders.
  • 10 years of relevant IT management experience
  • Experience supporting Virtualization, Backup and Storage Administration, SAN, NAS Network Administration – WAN, LAN, routers, switches, firewalls, load balancers, IDS/IPS
  • Demonstrable experience supporting large Windows/Office 365 environments
  • Experience supporting enterprise applications
  • Strong understanding of networks and network security devices
  • Knowledge of ITIL’s service desk model is a definite asset
  • Experience negotiating service contracts with external vendors
  • Comprehensive working knowledge of Windows 7/10, Server 2010/12/16, Azure & Office 365 (E3) with 5 years of ‘hands-on’ industry experience
  • Demonstrated ability to manage both a virtual and local team
  • Occasional travel required
  • Proven Project Management experience, PMP certification a plus

Education Requirements

Bachelors degree in Computer Science or Engineering

Number of Years Experience

7 - 10 years of IT experience with 6 years in IT operations

5-10 years’ experience in a management position

Why Consider SI?

  • Employee owned company
  • Incomparable industry reputation
  • Robust compensation and benefits programs
  • Entrepreneurial spirit
  • Relocation assistance provided
  • Employee stock ownership (ESOP) participation

  • Employee owned company

  • Incomparable industry reputation

  • Robust compensation and benefits programs

  • Entrepreneurial spirit

  • Relocation assistance provided

  • Employee stock ownership (ESOP) participation


  • Employee owned company

  • Incomparable industry reputation


  • Robust compensation and benefits programs

  • Entrepreneurial spirit


  • Relocation assistance provided

  • Employee stock ownership (ESOP) participation